Business Interruption Caused by Natural Disasters, Infectious Diseases and Human-Related Incidents
First written in FY2018. 3 of 14 entries say "Materialised", first in FY2019-Q3. Latest entry: FY2025.
The whole theme swung hardest in 2020: 67 of 114 companies on the "Worse" side.
- FY2025RestatedAnnual report
「The Group has formulated a BCP (business continuity plan) for natural disasters such as earthquakes and man-made disasters such as fires, established the necessary systems, and continued related activities.」
The Group's BCP arrangements and continued activities in response to the risk of business interruption caused by natural disasters, infectious diseases, and other events were indicated. - FY2022MitigatedAnnual report
「The Group has formulated a BCP (business continuity plan) for natural disasters such as earthquakes and man-made disasters such as fires, established the necessary systems, and continued related activities. However, if a natural disaster such as a major earthquake, storm and flood damage, tsunami, heavy snowfall, or a widespread outbreak of an infectious disease such as novel influenza, or a man-made disaster such as a fire, riot, terrorism, international conflict, or war occurs, the Group's headquarters buildings and equipment may be damaged, employees may be unable to commute or perform their duties, and the Group's business, operating results, and financial position may be affected.」
It was explicitly stated that the Group has formulated a BCP and continues to maintain the relevant systems and activities in response to the risk of business interruption caused by natural disasters, infectious diseases, and other events. The business impact of infectious diseases itself continues. - FY2022-Q3Business impact continued, with recovery progressingAnnual report
「Meanwhile, although states of emergency and other measures remained in effect until the early part of the third quarter, resulting in postponements or cancellations of MSR and consulting and a continued severe impact on the Group’s performance, revenue continued to recover steadily as described above, and various cost reductions proved effective, resulting in each level of profit exceeding the Company’s internal budget on a cumulative third-quarter basis.」
The business impact of postponements or cancellations of MSR and consulting services due to the declaration of a state of emergency and other measures continued, but a recovery in revenue and profits exceeding the internal budget were indicated. - FY2022-Q2Business impact continued, with partial recoveryAnnual report
「Because most of the first half was subject to declarations of a state of emergency and similar measures, MSR and consulting services, particularly for food-service customers, continued to be postponed or cancelled, and the situation of a significant impact on the Group's results remains unchanged.」
Although the loss of opportunities to provide services and the significant impact on results caused by declarations of a state of emergency and similar measures continued, the impact on customers other than food-service customers diminished, and services began to resume and orders began to recover. - FY2022-Q1Business impact continued, with signs of recoveryAnnual report
「COVID-19 has not subsided, and because most of the first quarter was subject to declarations of a state of emergency and similar measures, MSR and consulting services, particularly for food-service customers, continued to be postponed or cancelled, and the situation of a significant impact on the Group's results remains unchanged.」
Although the loss of opportunities to provide services and the significant impact on results caused by declarations of a state of emergency and similar measures continued, some customers resumed services and signs of order recovery also emerged. - FY2021Full-year impact confirmed; recovery in the fourth quarterAnnual report
「Throughout the consolidated fiscal year under review, COVID-19 did not subside. MSR and consulting services were postponed or cancelled throughout the period due to deteriorating performance at existing customers and concerns about the outlook, and the inability to establish a timetable for resumption resulted in extremely difficult business conditions.」
Although the impact of customer store closures, shorter business hours and service postponements and cancellations due to the infectious disease extended across the full year, earnings improvement progressed in the fourth quarter. - FY2021-Q3WorsenedAnnual report
「During the third quarter consolidated accounting period, in addition to the adverse impact of the second wave, concerns about a third wave began to emerge. As existing customers seeking to postpone or cancel MSR and consulting and training increased more than expected due to deteriorating performance and concerns about the outlook, and the timing made it almost impossible for services to resume during the fiscal year, the Group’s full-year performance was severely affected.」
Following the second wave of the infectious disease, concerns about a third wave emerged. As customer companies' results deteriorated and concerns about the outlook grew, service postponements and cancellations increased more than expected, expanding the impact of the business interruption. - FY2021-Q2Service disruption continued, followed by signs of order recoveryAnnual report
「During the consolidated accounting period under review, through July, existing customers continued to seek postponement or cancellation of MSR and consulting due to deteriorating performance associated with temporary business closures, voluntary restraints on gatherings and going out, and other factors, resulting in a continued severe impact on the Group’s performance.」
Although the loss of opportunities to provide services due to temporary store closures and restrictions on going out continued through July, orders and revenue in August showed signs of recovery. - FY2021-Q1MaterialisedAnnual report
「Due to requests for people to refrain from going out and the declaration of a state of emergency accompanying the spread of COVID-19, many customer companies were forced to temporarily close their stores or shorten business hours. Combined with restrictions on gatherings and outings, this led to a sharp increase in postponements or cancellations of MSR, consulting and training services, resulting in lost opportunities to provide services and weaker results for the cumulative first quarter compared with a typical year.」
The infectious disease led to store closures and shorter business hours, postponements and cancellations of surveys, consulting and training, and actual loss of opportunities to provide services, affecting quarterly results. - FY2020MaterialisedAnnual report
「If the COVID-19 situation becomes prolonged, it could have a material impact on the Group's financial position and operating results.」
The infectious disease risk materialised in the form of an increase in customer companies seeking to postpone or reduce the scale of contracts and cancel MSR, consulting and training services. - FY2019RestatedAnnual report
「In particular, if these disasters and other events make it impossible to use the systems and internet networks required for the Group's operations or to secure monitors for surveys, it could become extremely difficult for the Group to perform its operations, potentially affecting its business, operating results and financial position.」
Business interruption risks due to natural disasters and other events, including impacts on headquarters, networks, the securing of monitors and customer companies, continue. - FY2019-Q4RestatedAnnual report
「Although cancellations and postponements caused by earthquakes and torrential rain in the first half continued to have an impact, the number of MSR surveys remained relatively steady as collaboration with Gurunavi Inc., a business partner, progressed.」
MSR surveys were cancelled or postponed due to earthquakes and torrential rain in the first half, and the impact continued into the current quarter. - FY2019-Q3MaterialisedAnnual report
「This was attributable to the continued substantial increase in the number of stores surveyed under the service-industry-specific employee satisfaction survey Service Team Strength Assessment (Work Engagement Assessment), which identifies the status of staff work engagement to support improved employee retention at customer companies, as part of consulting and training that comprehensively supports the use of MSR, as well as progress in monetisation, in addition to the relatively steady number of MSR surveys despite cancellations and postponements caused by earthquakes and torrential rain.」
The disclosure stated that MSR surveys had in fact been cancelled or postponed due to earthquakes and torrential rain. - FY2018First statedAnnual report
「If a natural disaster such as a major earthquake, wind or flood damage, tsunami, heavy snowfall or a widespread outbreak of an infectious disease such as a novel influenza virus occurs, or a human-caused disaster such as a fire, riot, terrorist attack, international conflict or war occurs, the Group's headquarters buildings and equipment could be damaged, employees could be unable to come to work or perform their duties, and the Group's business, operating results and financial position could be affected.」
The Group identifies the impact of disasters and other events on its headquarters facilities, employees' ability to perform their duties, systems and networks, and the securing of monitors as business continuity risks.