Enhancing maintenance and engineering services to meet customer needs
First written in FY2016. 5 of 7 entries say "Advanced", first in FY2020. Latest entry: FY2026.
The whole theme swung hardest in 2021: 1 of 7 companies on the "Worse" side.
6 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「We promoted agile personnel allocation through organizational integration, the mechanization and automation of construction work, and more advanced construction management through the use of ICT. These initiatives improved safety and quality and resulted in higher orders and improved profitability.」
The group implemented personnel allocation through organizational integration, mechanized and automated construction work, and ICT-based construction management, reporting improvements in safety, quality, orders and profitability. - FY2025AdvancedAnnual report
「We worked to advance digital transformation (DX), while introducing and applying various advanced technologies, with the aims of improving safety and quality, reducing reliance on skilled labor, reducing physical burdens, mechanizing work and introducing IT at worksites.」
Service enhancement has continued to take concrete form through initiatives to improve safety and quality, reduce reliance on skilled labor and physical burdens, mechanize work, introduce IT and adopt advanced technologies. - FY2024AdvancedAnnual report
「Based on making work less dependent on skilled labor, reducing physical burdens, mechanizing work and introducing IT at worksites, we sought to advance digital transformation (DX) through the continued use and adoption of various advanced technologies.」
The group continues to pursue less-skilled work processes, reduced physical burdens, mechanization, workplace IT and the adoption of advanced technologies, expanding into multiple automation and IT initiatives. - FY2022AdvancedAnnual report
「We pursued initiatives under the theme of “strengthening the maintenance business.” Specifically, based on making work less dependent on skilled labor, reducing physical burdens, mechanizing work and introducing IT at worksites, we sought to advance digital transformation (DX) through the use and adoption of various advanced technologies.」
The means of enhancing services expanded into specific technology themes, including reducing reliance on skilled labor, reducing physical burdens, mechanization, workplace IT and DX. - FY2020AdvancedAnnual report
「We will strengthen a system that provides comprehensive support, covering not only on-site work such as facility inspections and repairs, but also the planning, management and execution of maintenance operations as a whole. We will identify customers' latent issues and provide high-quality services and tailored solutions.」
Service enhancement has been developed into a comprehensive support model covering planning, management and execution of maintenance operations, in addition to on-site work. - FY2017RestatedAnnual report
「We will enhance our ability to deliver services, including technologies and construction work in maintenance and engineering, and provide accurate solutions and services that address customers' increasingly diverse needs.」
The group continues to emphasize stronger service delivery capabilities and solutions tailored to customer needs. - FY2016First statedAnnual report
「We will enhance our ability to deliver services, including technologies and construction work in maintenance and engineering, and provide accurate solutions and services that address customers' increasingly diverse needs.」
Enhancing service delivery capabilities is explicitly identified as a means of achieving growth.