Komori
Kawata Mfg. (6292) · InitiativeAdvanced

Improving Customer Satisfaction Through Stronger Service Capabilities

First written in FY2016. 6 of 8 entries say "Restated". Latest entry: FY2026.

8entries
11years
0from disclosures
Share on X
How it moved
ProgressHeldSoftenedWorseRestatedFY2016 – FY20212016: 120162017: 120172018: 120182019: 320192020: 020202021: 120212022: 020222023: 020232024: 020242025: 020252026: 12026
Same theme, other companies
Expansion of recurring revenue from maintenance and customer support for existing customers and equipment already deliveredA theme 109 companies write about · 0 as a headwind · 117 as a tailwind

56 other companies' latest entry also says "Advanced".

Ridges = years it wrote progress, valleys = years it wrote worse. Most hopeful companies at the back. Drag to turn, scroll to zoom, right-drag to pan. On a phone, two fingers turn and pinch to zoom; one finger scrolls the page.
Showing 14 of the 109 companies compared. The sentences above are computed from all 109.
Full recordFilings, disclosures and news, newest first
  1. FY2026AdvancedAnnual report

    「• Improving customer satisfaction and retaining customers through fast, high-quality service • Generating replacement demand for high-performance products through planned maintenance proposals and mobile service」

    Defined the strengthening of its service platform through specific measures, including rapid service, planned maintenance proposals, mobile service, and the generation of replacement demand for high-performance products.
  2. FY2021RestatedAnnual report

    「(e) Improving customer satisfaction through consultative sales, enhanced technical capabilities, and comprehensive services before and after sales」

    Continues to pursue its shift from a traditional after-sales-service-centered policy toward comprehensive pre- and after-sales services and consultative sales to improve customer satisfaction.
  3. FY2020-Q2RestatedAnnual report

    「Against this backdrop, in our core business, we will respond to increasingly globalized user needs and seek to expand market share and improve profitability by strengthening coordination among our production locations in Japan, China and Southeast Asia and our sales and service locations in Japan, China, Taiwan, Southeast Asia and North and Central America, thereby further enhancing our competitiveness in quality, cost, delivery times and after-sales service.」

    Continues to strengthen coordination among sales and service bases, including after-sales service.
  4. FY2020-Q1RestatedAnnual report

    「Against this backdrop, in our core business, we will respond to increasingly globalized user needs and seek to expand market share and improve profitability by strengthening coordination among our production locations in Japan, China and Southeast Asia and our sales and service locations in Japan, China, Taiwan, Southeast Asia and North and Central America, thereby further enhancing our competitiveness in quality, cost, delivery times and after-sales service.」

    Continues to strengthen coordination among sales and service bases, including after-sales service.
  5. FY2019-Q3RestatedAnnual report

    「Against this backdrop, in our core business, we will respond to increasingly globalized user needs and seek to expand market share and improve profitability by strengthening coordination among our production locations in Japan, China and Southeast Asia and our sales and service locations in Japan, China, Taiwan, Southeast Asia and North and Central America, thereby further enhancing our competitiveness in quality, cost, delivery times and after-sales service.」

    Continues to strengthen coordination among service bases, including after-sales service.
  6. FY2018RestatedAnnual report

    「Improving customer satisfaction by strengthening the service platform」

    Continues to position initiatives to strengthen the service platform and improve customer satisfaction as part of its medium-term management strategy.
  7. FY2017RestatedAnnual report

    「Improving customer satisfaction by strengthening the service platform」

    Continues initiatives to strengthen the service platform and improve customer satisfaction.
  8. FY2016First statedAnnual report

    「Improving customer satisfaction by strengthening the service platform」

    Positions the strengthening of its service platform as a means of improving customer satisfaction.
Moved together

None of this company's other threads moved the same way in the same document twice or more.

When this could move next
Kawata Mfg.'s next results are scheduled for 2026-10-30. Read the earnings preview
News
No news is linked to this thread yet. When an article touches it, it will appear here by date.