Risk of Intensifying Competition, Market Restructuring and Failure of Differentiation Strategies
First written in FY2017. 3 of 4 entries say "Restated". Latest entry: FY2023.
2 other companies' latest entry also says "Restated".
- FY2023RestatedAnnual report
「Our group's strengths are its scale, based on Japan's largest and most extensive network of proprietary contact center sites; its communication capabilities, cultivated over 40 years; its use of data through new technologies such as AI; and its teamwork in tackling even difficult challenges as one.」
Scale, 40 years of communication capabilities, use of data through AI and other technologies, and teamwork have been reconfirmed as differentiating factors, with the aim of establishing a competitive advantage. - FY2019RestatedAnnual report
「In this increasingly oligopolistic business area, our group will establish a competitive advantage over other companies through the further differentiation strategies outlined below, distinct from price competition, and solidify its position as an industry leader.」
With an oligopolistic market dominated by the top 3–5 companies as the premise, operational responsiveness, global operations, human resources and IT infrastructure, and the networks of ITOCHU Corporation and TOPPAN PRINTING have been reconfirmed as means of differentiation. - FY2018RestatedAnnual report
「In this increasingly oligopolistic business area, our group will establish a competitive advantage over other companies through the further differentiation strategies outlined below, distinct from price competition, and solidify its position as an industry leader.」
The group continues to use operational responsiveness, global operations, and IT and infrastructure collaboration with the ITOCHU Corporation Group as means of differentiation. - FY2017First statedAnnual report
「The market remains oligopolistic, dominated by the 6 largest companies by revenue, including our group. However, if the market in which our group operates fails to expand as expected due to an economic downturn, changes in the industry's cost structure or consolidation within the industry, or if our group's differentiation strategy does not succeed and fails to establish a competitive advantage, this could have a material effect on our group's operating performance.」
The disclosure provides, for the first time in a consolidated form, the competitive risks associated with dominance by the top 6 companies, industry restructuring, changes in the cost structure and failure of the differentiation strategy.