Strengthening the response structure for large-scale, time-limited contact center demand
First written in FY2017. 5 of 12 entries say "Restated". Latest entry: FY2026.
No other company in this theme has enough history to compare yet.
- FY2026Recovery from election-related and other spot operationsAnnual report
「Revenue for the current consolidated fiscal year increased by ¥2.219 billion, or 1.5%, from the previous consolidated fiscal year to ¥145.826 billion, as telecommunications carrier and public-sector projects steadily increased and the Group also handled operations related to 2 national elections.」
For spot operations related to government policy, which had contracted from FY2024 to FY2025, operations related to 2 national elections were identified as a driver of full-year revenue growth. - FY2025-H1Contraction of spot operations related to government policy continues into the interim periodAnnual report
「Revenue declined year on year as operations related to government policy, including COVID-19-related operations, contracted substantially. On the profit side, the Group pursued improvement initiatives, including controlling selling, general and administrative expenses, but profit before tax declined year on year due to the contraction of operations related to government policy.」
The substantial contraction of high-margin spot operations related to government policy, including COVID-19-related operations, continued into the interim period and, despite improvement initiatives such as controlling selling, general and administrative expenses, became a factor behind the CRM business's lower revenue and profit. - FY2025-Q1Substantial contraction of spot operations related to government policy continuesAnnual report
「Revenue declined year on year as operations related to government policy, including COVID-19-related operations, contracted substantially. On the profit side, the Group pursued improvement initiatives, including controlling selling, general and administrative expenses, but profit before tax declined year on year due to the contraction of operations related to government policy.」
The contraction of high-margin operations related to government policy, including COVID-19-related operations, continued into the first quarter of FY2025 and, despite improvement initiatives, became a factor behind the CRM business's lower revenue and profit. - FY2024High-margin spot operations related to government policy, including COVID-19, contractedAnnual report
「On the profit side, improvement initiatives also had an effect, but profit before tax declined year on year as high-margin operations related to government policy, including COVID-19-related operations, contracted substantially.」
For the decline in spot demand, the substantial contraction of particularly high-margin operations related to government policy, including COVID-19-related operations, was explicitly identified for the full year as a factor behind the decline in profit. - FY2024-Q3Spot demand continues to declineAnnual report
「Although sales from existing ongoing projects since the previous fiscal year expanded and synergy projects from strengthened collaboration with ITOCHU Corporation and Toppan Printing Co., Ltd. remained firm, a decline in sales from spot demand resulted in revenue of ¥112,544 million, down 3.7% year on year, and profit before tax of ¥8,557 million, down 24.2%.」
The Group explained that although the decline in revenue from spot demand continued, the expansion of existing ongoing projects and collaboration synergies with ITOCHU Corporation and Toppan Printing supported results. - FY2024-Q1Decline in spot demand offset by existing projects and collaborationAnnual report
「Although sales from spot demand declined, revenue increased year on year as sales from existing ongoing projects since the previous fiscal year expanded and synergy projects from strengthened collaboration with ITOCHU Corporation and Toppan Printing Co., Ltd. remained firm.」
The Group explained that although spot demand related to social infrastructure and other areas declined, the expansion of existing ongoing projects and collaboration synergies with ITOCHU Corporation and Toppan Printing supported revenue growth. - FY2023RestatedAnnual report
「Although economic conditions remain uncertain, revenue increased year on year as spot demand related to social infrastructure and revenue from existing ongoing projects that commenced in the previous consolidated fiscal year expanded, while synergy projects resulting from stronger collaboration with ITOCHU Corporation and Toppan Printing Co., Ltd. also remained firm.」
Spot demand as social infrastructure was reconfirmed as a driver of revenue growth in the CRM business, alongside existing ongoing projects and collaboration synergies. - FY2023-Q3RestatedAnnual report
「Although economic conditions remain uncertain, revenue increased year on year as spot demand for social infrastructure and sales from existing ongoing projects that began operations in the previous fiscal year expanded, while synergy projects from strengthened collaboration with ITOCHU Corporation and Toppan Printing Co., Ltd. also remained firm.」
Spot demand as social infrastructure was reconfirmed as a driver of revenue growth in the CRM business, alongside existing ongoing projects and collaboration synergies. - FY2021-Q3RestatedAnnual report
「Despite the impact of the spread of COVID-19, revenue increased year on year as spot demand for social infrastructure and sales from existing ongoing projects that began operations in the previous fiscal year expanded, while synergy projects from strengthened collaboration with ITOCHU Corporation and Toppan Printing Co., Ltd. also remained firm.」
Even during the COVID-19 pandemic, spot demand as social infrastructure was identified as a driver of revenue growth in the CRM business, reaffirming the focus on responding to large-scale, time-limited demand. - FY2021-Q2RestatedAnnual report
「Despite the impact of the spread of COVID-19, revenue increased year on year as spot demand for social infrastructure and sales from existing ongoing projects that began operations in the previous fiscal year expanded, while synergy projects from strengthened collaboration with ITOCHU Corporation and Toppan Printing Co., Ltd. also remained firm.」
Even during the COVID-19 pandemic, spot demand as social infrastructure was identified as a driver of revenue growth in the CRM business, reaffirming the focus on responding to large-scale, time-limited demand. - FY2018RestatedAnnual report
「When the Group undertakes large-scale, time-limited operations, or spot operations, such as recall and election-related work, profitability may temporarily improve as contact center utilization rises. However, this may be followed by a decline in revenue and profitability in the following consolidated fiscal year.」
The Group continues to disclose the ability to respond to spot projects and the potential for revenue and profitability to decline in the following fiscal year due to a rebound effect as risks. - FY2017First statedAnnual report
「The Group will further strengthen its capabilities to respond continuously and steadily to this spot demand. At the same time, because spot demand involves time-limited operations, it will pursue an operational model that is optimal in qualitative and quantitative terms and based on its business plan, taking into account the balance between ongoing operations and spot demand within total revenue.」
The Group has set out plans to strengthen its ability to respond rapidly to large-scale, time-limited projects such as recalls and election-related operations, using its scale of 30 sites and 15,500 seats.