Hiring Difficulties and Rising Wages
First written in FY2017-Q1. 21 of 31 entries say "Restated". Latest entry: FY2027-H1.
Bellsystem24 Holdings moved to the "Worse" side of this theme in 2016, 7 years before the typical company in this theme (2023).
The whole theme swung hardest in 2025: 15 of 29 companies on the "Worse" side.
14 other companies' latest entry also says "Worsened".
- FY2027-H1WorsenedAnnual report
「A survey of 542 managers working for private-sector companies of varying sizes, from small and medium-sized enterprises with 30 or more employees to large companies with 5,000 or more employees, found that just under 80% overall, regardless of company size, felt that their companies faced labor shortages, indicating that operational efficiency through AI and digitalization is needed to address the issue.」
A survey of 542 managers found that just under 80% felt their companies faced labor shortages, regardless of company size, newly quantifying the breadth of the talent shortage. - 2026-07-08WorsenedEarnings
「As the business environment changes significantly amid a worsening labor shortage and advances in technology, demand for more sophisticated and specialized services is increasing.」
Regarding the labor shortage, the company described it as worsening, in addition to its previous recognition of the risks related to recruitment, training and preventing employee outflows. - FY2026RestatedAnnual report
「If the group is unable to systematically recruit or develop the human resources it needs, or unable to prevent the loss of human resources, this may affect its business growth, operating results and financial condition.」
The company continues to position the recruitment, development and retention of human resources as top risks affecting sustainable growth. - FY2025RestatedAnnual report
「If the group is unable to systematically recruit or develop the human resources it needs, or unable to prevent the loss of human resources, this may affect its business growth, operating results and financial condition.」
The company has reconfirmed that securing and developing human resources and preventing employee attrition are top risks affecting sustainable growth. - FY2025-H1RestatedAnnual report
「As business performance recovered across companies, addressing labor shortages became a challenge regardless of industry or company size.」
The company has reconfirmed its recognition that, as corporate business conditions recover, addressing labor shortages is a challenge regardless of industry or company size. - FY2024-Q3WorsenedAnnual report
「As the economy moved from the COVID-19 pandemic toward normal conditions and business performance recovered across companies, addressing labor shortages became a challenge regardless of industry or company size.」
The company explains that, as economic activity recovered, addressing labor shortages became a challenge regardless of industry or company size, indicating that the risk of securing human resources had broadened. - FY2024-Q2Effective job openings-to-applicants ratio declines, but wages continue to riseAnnual report
「Although the effective job openings-to-applicants ratio has been trending downward in the employment environment, market wage rates have continued to trend upward.」
The company explains that, although the effective job openings-to-applicants ratio has been trending downward, market wage rates have continued to trend upward. - FY2024-Q1RestatedAnnual report
「In the employment environment, as social and economic activity moved toward normality following the COVID-19 pandemic, companies stepped up hiring activity and market wage rates continued to trend upward.」
The company has reconfirmed the pickup in corporate hiring activity and upward trend in market wage rates accompanying the normalization of social and economic activity as risks related to hiring and wage increases. - FY2023RestatedAnnual report
「In the employment environment, as the economy returned to normal activity following the COVID-19 pandemic, the rapid pickup in hiring activity made labor shortages more pronounced, while labor costs trended upward.」
The company has reconfirmed the pickup in hiring activity, increasingly severe labor shortages, and rising labor costs accompanying the normalization of economic activity as risks related to hiring and wage increases. - FY2023-Q3RestatedAnnual report
「In the employment environment, as economic activity began to recover with the end of the COVID-19 pandemic, the rapid pickup in hiring activity made labor shortages more pronounced, while labor costs began to trend upward.」
The company has reconfirmed the pickup in hiring activity, increasingly severe labor shortages, and rising labor costs accompanying the recovery in economic activity as risks related to hiring and wage increases. - FY2023-Q2WorsenedAnnual report
「In the employment environment, the rapid pickup in hiring activity as the COVID-19 pandemic came to an end made labor shortages more pronounced, while labor costs began to trend upward.」
The company explains that the rapid pickup in hiring activity made labor shortages more pronounced and that labor costs were also trending upward. The previously identified risks of hiring difficulties and rising wages became more pronounced. - FY2023-Q1Hiring activity picks up, but hourly wage rates continue to riseAnnual report
「In the employment environment, hiring activity picked up following the lifting of the priority preventive measures to prevent the spread of disease, while hourly wage rates continued to trend upward.」
Although hiring activity picked up, hourly wage rates were said to be trending upward, indicating that the employment and wage environment was beginning to change from one defined solely by hiring difficulties, while factors driving wage increases remained. - FY2022-Q3SoftenedAnnual report
「In the employment environment, conditions have been improving since October 2021 as hiring activity has picked up in the service industry, particularly restaurants.」
The company described improving conditions in the employment environment as hiring activity picked up in the service industry, indicating a change from the previous environment of difficult hiring. - FY2021RestatedAnnual report
「In addition, although the unemployment rate has continued to deteriorate gradually amid a challenging business environment, and wage levels, which had been rising, have remained broadly flat in the employment and income environment, wages in the group's core CRM business have risen as it responds to the equal pay for equal work requirement.」
The company states that the employment environment and general wage levels have changed, while reconfirming its recognition that wages in the CRM business continue to rise as a result of its response to the equal pay for equal work requirement. - FY2021-Q3RestatedAnnual report
「Meanwhile, wages in the group's core CRM (Customer Relationship Management) business have risen as it responds to the principle of equal pay for equal work.」
The company has reconfirmed that wages in the CRM business continue to rise as a result of its response to the equal pay for equal work requirement. - FY2021-Q2RestatedAnnual report
「Meanwhile, wages in the group's core CRM (Customer Relationship Management) business have continued to rise as it responds to the principle of equal pay for equal work.」
The company has reconfirmed that the risk of rising wages in the CRM business continues as a result of its response to the equal pay for equal work requirement. - FY2021-Q1RestatedAnnual report
「Meanwhile, wages in the group's core CRM (Customer Relationship Management) business have continued to rise as it responds to the principle of equal pay for equal work.」
The company has reconfirmed that wages continue to rise as a result of its response to the equal pay for equal work requirement, in connection with the risks of hiring difficulties and rising wages. - FY2020RestatedAnnual report
「Meanwhile, the effective job openings-to-applicants ratio remains high, and wages for both directly employed and temporary staff in the group's core CRM (Customer Relationship Management) business have continued to trend upward against a backdrop of hiring difficulties.」
The company has reconfirmed its recognition that wages for both directly employed and temporary staff will continue to rise against a backdrop of a high effective job openings-to-applicants ratio and hiring difficulties. - FY2020-Q3RestatedAnnual report
「Meanwhile, the effective job openings-to-applicants ratio remains high, and wages for both directly employed and temporary staff in the group's core CRM (Customer Relationship Management) business have continued to trend upward against a backdrop of hiring difficulties.」
The company has reconfirmed the risk that wages for both directly employed and temporary staff will continue to rise against a backdrop of a high effective job openings-to-applicants ratio and hiring difficulties. - FY2020-Q1RestatedAnnual report
「Meanwhile, the effective job openings-to-applicants ratio remains high, and wages for both directly employed and temporary staff in the group's core CRM (Customer Relationship Management) business have continued to trend upward against a backdrop of hiring difficulties.」
The company has reconfirmed the risk that wages for both directly employed and temporary staff will continue to rise against a backdrop of a high effective job openings-to-applicants ratio and hiring difficulties. - FY2019RestatedAnnual report
「In addition, hourly labor costs for contact center operators have been trending upward, and the operating environment makes it difficult to expect this trend to ease.」
The company has reconfirmed its recognition of the risk that hiring difficulties and rising labor costs for operators will continue. - FY2019-Q3RestatedAnnual report
「Meanwhile, labor shortages remain severe, and wages for both directly employed and temporary staff in the group's core CRM (Customer Relationship Management) business have continued to trend upward against a backdrop of hiring difficulties.」
The company has reconfirmed its recognition of the risk that wages for both directly employed and temporary staff will continue to rise against a backdrop of severe labor shortages and hiring difficulties. - FY2019-Q2RestatedAnnual report
「Meanwhile, against a backdrop of difficulty in hiring due to labor shortages, wages for both directly employed and temporary staff in the group's core CRM (Customer Relationship Management) business have continued to trend upward.」
The company has reconfirmed the risk that hiring difficulties caused by labor shortages and rising wages for both directly employed and temporary staff will continue. - FY2019-Q1RestatedAnnual report
「Meanwhile, against a backdrop of difficulty in hiring due to labor shortages, wages for both directly employed and temporary staff in the group's core CRM (Customer Relationship Management) business have continued to trend upward.」
The company has reconfirmed that hiring difficulties caused by labor shortages and rising wages for both directly employed and temporary staff are continuing. - FY2018RestatedAnnual report
「Meanwhile, as the effective job openings-to-applicants ratio has risen, wages for both directly employed and temporary staff in recruitment for the group's core CRM (Customer Relationship Management) business have continued to trend upward.」
The company has reconfirmed its recognition of the risk that wages for both directly employed and temporary staff will continue to rise. - FY2018-Q2RestatedAnnual report
「Meanwhile, as the effective job openings-to-applicants ratio has risen, wages for both directly employed and temporary staff in recruitment for the group's core CRM (Customer Relationship Management) business have continued to trend upward.」
The company has reconfirmed the risk that wages for both directly employed and temporary staff will continue to rise against a backdrop of a higher effective job openings-to-applicants ratio. - FY2018-Q1RestatedAnnual report
「Meanwhile, as the effective job openings-to-applicants ratio has risen, wages for both directly employed and temporary staff in recruitment for the group's core CRM (Customer Relationship Management) business have continued to trend upward.」
The company explains that wages for both directly employed and temporary staff have continued to rise against a backdrop of a higher effective job openings-to-applicants ratio. - FY2017WorsenedAnnual report
「The group's labor cost per hour for contact center operators has trended upward over the past 3 years, and the operating environment makes it difficult to expect this trend to ease.」
The company explicitly stated that hourly labor costs for operators have risen over the past 3 years and are unlikely to ease going forward. - FY2017-Q3RestatedAnnual report
「Although the information services industry to which the group belongs is steadily expanding in market size, driven primarily by growing outsourcing of back-office operations by large companies, wages for both directly employed and temporary staff in recruitment for the group's core CRM (Customer Relationship Management) business have continued to trend upward as unemployment has declined and the effective job openings-to-applicants ratio has risen.」
The company explains that wages for directly employed and temporary staff in recruitment have continued to rise. - FY2017-Q2WorsenedAnnual report
「Regarding the human resources initiatives on which the group is focusing this fiscal year, labor costs have continued to trend upward as securing human resources has become more difficult against a backdrop of economic recovery and a declining working-age population, with changes to the social security system and other factors also having an impact.」
The company explains that, in addition to the declining working-age population, changes to the social security system have contributed to the difficulty of securing human resources, and that labor costs continue to rise. - FY2017-Q1First statedAnnual report
「As unemployment has declined and the effective job openings-to-applicants ratio has risen, wages for both directly employed and temporary staff in recruitment for the group's core CRM (Customer Relationship Management) business have continued to trend upward. Although labor costs increased due to higher hourly rates for fixed-term employees and temporary staff,」
The company identified increasing difficulty in securing human resources and rising wages for directly employed and temporary staff as external environmental risks, which have in fact led to higher labor costs.