Risk of contact center operations being disrupted by natural disasters or infectious diseases
First written in FY2018. 4 of 6 entries say "Restated". Latest entry: FY2021-Q3.
The whole theme swung hardest in 2020: 20 of 38 companies on the "Worse" side.
28 other companies' latest entry also says "Restated".
- FY2021-Q3RestatedAnnual report
「Although the spread of COVID-19 had an impact, revenue increased year on year as spot demand as social infrastructure and revenue from existing ongoing projects that began operations in the previous consolidated fiscal year expanded, while synergy projects arising from strengthened collaboration with ITOCHU Corporation and 凸版印刷㈱ also remained solid.」
The company said that while the impact of COVID-19 continued, it secured higher revenue through spot demand, existing ongoing projects and synergies from collaboration with ITOCHU Corporation and 凸版印刷㈱. - FY2021-Q2RestatedAnnual report
「Despite the impact of the spread of COVID-19, revenue increased year on year as spot demand for social infrastructure and sales from existing ongoing projects that began operations in the previous fiscal year expanded, while synergy projects from strengthened collaboration with ITOCHU Corporation and Toppan Printing Co., Ltd. also remained firm.」
The company said that although the impact of the spread of COVID-19 continued, revenue in the CRM business increased on spot demand, existing ongoing projects and collaboration synergies. - FY2021-Q1RestatedAnnual report
「Although the spread of COVID-19 had an impact, revenue increased year on year as revenue from existing ongoing projects that began operations in the previous consolidated fiscal year expanded, while synergy projects arising from strengthened collaboration with ITOCHU Corporation and 凸版印刷㈱ also remained solid.」
While the impact of the spread of COVID-19 on the contact center business continued, the company said it secured higher revenue in the CRM business through growth in existing ongoing projects and collaboration projects. - FY2020MaterialisedAnnual report
「The impact of the spread of COVID-19 on our group remains highly uncertain. We are prioritizing instructions and requests from government authorities, measures to prevent the spread of infection, and employee safety, while working with client companies’ understanding to implement infection-control and prevention measures suited to the environment and operations at each location and maintain appropriate business continuity. As a result, some existing contact center operations are being scaled back and utilization rates are temporarily declining.」
Regarding infectious disease risk, the company stated that the scaling back of existing operations and temporary decline in utilization rates associated with the spread of COVID-19 are beginning to occur in practice. - FY2019RestatedAnnual report
「By distributing contact centers across Japan, our group can have contact centers in unaffected areas support those in affected areas even in the event of a major earthquake, wind or flood damage, tsunami, heavy snowfall, or a widespread outbreak of an infectious disease such as novel influenza.」
The company is reconfirming its ability to maintain operations through geographically distributed facilities, as well as the risk of business impacts if the head office is affected or alternative personnel are insufficient. - FY2018First statedAnnual report
「By distributing contact centers across Japan, our group can have contact centers in unaffected areas support those in affected areas even in the event of a major earthquake, wind or flood damage, tsunami, heavy snowfall, or a widespread outbreak of an infectious disease such as novel influenza. However, if our group’s head office functions are affected, or if sufficient personnel cannot be secured without delay at unaffected contact centers to support those that have been affected, this could affect our group’s business, operating results and financial condition.」
While indicating the ability to provide support through the geographic distribution of facilities nationwide, the company disclosed the risk of business impacts if the head office is affected or alternative personnel are insufficient.