Addressing Common Challenges in the E-Commerce Industry Through the Bell Flagship Center
First written in FY2020-Q2. 1 of 2 entries say "Restated". Latest entry: FY2020-Q3.
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- FY2020-Q3RestatedAnnual report
「During the first nine months of the current consolidated fiscal year, we launched the Bell Flagship Center initiative to address common challenges in the mail-order industry jointly with the contact centers of mail-order companies that are clients of the Group. The mail-order industry is one of the sectors with which the Group has had the deepest business relationships since its founding. By combining the broad expertise and strengths we have developed through contact center operations, we will support the business growth of each client company by sharing common challenges, including improving customer experience and employee satisfaction.」
We have reaffirmed our policy of supporting the resolution of common challenges in the mail-order industry, including customer experience and employee satisfaction, by launching the Bell Flagship Center jointly with mail-order companies. - FY2020-Q2First statedAnnual report
「During the first six months of the current consolidated fiscal year, we launched the Bell Flagship Center initiative to address common challenges in the mail-order industry jointly with the contact centers of mail-order companies that are clients of the Group. The mail-order industry is one of the sectors with which the Group has had the deepest business relationships since its founding. By combining the broad expertise and strengths we have developed through contact center operations, we will support the business growth of each client company by sharing common challenges, including improving customer experience and employee satisfaction.」
We launched the Bell Flagship Center initiative jointly with the contact centers of mail-order companies and presented measures to support improvements in customer experience and employee satisfaction, as well as the growth of client companies, by applying our expertise in contact center operations.