Lag in cost optimization in response to declining workload and the pullback in spot projects
First written in FY2017. 2 of 3 entries say "Restated". Latest entry: FY2019.
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- FY2019RestatedAnnual report
「When the Group undertakes large-scale, time-limited operations, or spot operations, such as recall and election-related work, profitability may temporarily improve as contact center utilization rises. However, this may be followed by a decline in revenue and profitability in the following consolidated fiscal year.」
The temporary improvement in profitability from one-off projects and the risk of a reversal in the following consolidated fiscal year have been reconfirmed. - FY2018RestatedAnnual report
「In contact center operations, staffing levels are adjusted in line with changes in workload. However, if staffing adjustments fail to keep pace with a decline in workload and cost optimization is delayed, profitability may decline.」
The risk that staffing adjustments and cost optimization may lag behind a decline in workload continues to be disclosed. - FY2017First statedAnnual report
「When our group undertakes large-scale, time-limited projects, such as recall response or election-related work, profitability may temporarily improve as contact center utilization rises. However, this may be followed by a decline in revenue or profitability in the following consolidated fiscal year.」
The disclosure identifies as new risks the possibility that staffing adjustments may lag behind a decline in workload and the reversal of a temporary improvement in profitability from one-off projects.