Demand decline due to recession, client cost-cutting and in-house development
First written in FY2017. 1 of 8 entries say "Restated". Latest entry: FY2026.
The whole theme swung hardest in 2020: 16 of 36 companies on the "Worse" side.
2 other companies' latest entry also says "Other".
- FY2026Update to market size and growth forecastsAnnual report
「The total addressable market for contact center outsourcing, including staffing revenue and the segment in which our group operates, has remained around ¥1 trillion. It is estimated to grow at a CAGR of approximately 3.5% from fiscal 2024 onward, expanding to approximately ¥1.157 trillion in fiscal 2028.」
The market forecast was updated to ¥1.157 trillion in fiscal 2028, with CAGR of approximately 3.5% from fiscal 2024 onward. The outlook for both the growth rate and market size was updated from the previous forecast of approximately 4% CAGR and ¥1.277 trillion in fiscal 2027. - FY2025Update to market size and growth forecastsAnnual report
「The total addressable market for contact center outsourcing, including staffing revenue and the segment in which our group operates, exceeds ¥1 trillion. It is forecast to grow at a CAGR of approximately 4% from fiscal 2023 onward, reaching an estimated ¥1.277 trillion in fiscal 2027.」
The market forecast was updated to ¥1.277 trillion in fiscal 2027, with CAGR of approximately 4% from fiscal 2023 onward. The projected growth rate has declined from the previous forecast of approximately 5% CAGR. - FY2024Update to market size and growth forecastsAnnual report
「The total addressable market for contact center outsourcing, including staffing revenue and the segment in which our group operates, exceeds ¥1 trillion. It is forecast to expand at a CAGR of approximately 5% from fiscal 2022 onward, reaching an estimated ¥1.306 trillion in fiscal 2026.」
The market size outlook was updated to ¥1.306 trillion in fiscal 2026, with CAGR of approximately 5% from fiscal 2022 onward. The risk of demand fluctuations due to an economic downturn, cost-cutting and insourcing by client companies continues to be disclosed. - FY2023Market-size forecast updatedAnnual report
「The total contact center outsourcing market, including staffing revenue, to which our Group belongs exceeds ¥1 trillion and is forecast to expand at an average annual growth rate of approximately 5% from fiscal 2019 through fiscal 2025,」
The market size outlook was updated to over ¥1 trillion, with CAGR of approximately 5% from fiscal 2019 to fiscal 2025. While the market is expanding, the risk of demand fluctuations due to competition, cost-cutting by client companies and other factors remains. - FY2020Market-size forecast updatedAnnual report
「Within the information services industry to which our Group belongs, the total contact center outsourcing market, including staffing revenue, exceeds ¥890 billion and is forecast to expand at an average annual growth rate of approximately 5% from fiscal 2018 through fiscal 2023.」
The market size outlook was updated to more than ¥890 billion, with an average annual growth rate of approximately 5% from fiscal 2018 through fiscal 2023. The risk of demand declining due to economic downturns, cost reductions and insourcing remains. - FY2019Market-size forecast updatedAnnual report
「The total contact center outsourcing market, including staffing revenue, is approximately ¥850 billion and is forecast to expand at an average annual growth rate of approximately 5% from fiscal 2017 through fiscal 2022.」
The outlook for the contact center outsourcing market was updated to approximately ¥850 billion, with an average annual growth rate of approximately 5% from fiscal 2017 through fiscal 2022. Meanwhile, the risk of demand declining due to economic downturns, cost reductions and insourcing remains. - FY2018RestatedAnnual report
「Within the information services industry to which our Group belongs, the contact center outsourcing market is valued at slightly over ¥750 billion and is forecast to expand at an average annual growth rate of approximately 8% from fiscal 2016 through fiscal 2020. However, during economic downturns and other periods, client companies tend to cut costs more aggressively. If demands from client companies for cost reductions increase beyond previous levels, or if they shift to insourcing by using surplus personnel within their organizations, this may affect our Group's business activities.」
The Company quantified the market expansion outlook at slightly over ¥750 billion, with an average annual growth rate of approximately 8% from fiscal 2016 through fiscal 2020, while continuing to identify economic downturns, cost reductions and insourcing as risks. - FY2017First statedAnnual report
「The domestic contact center services market has steadily expanded from ¥578.3 billion in 2009 to the ¥780 billion range in 2016. However, during economic downturns and other periods, client companies tend to cut costs more aggressively. If demands from client companies for cost reductions increase beyond previous levels, or if they shift to insourcing by using surplus personnel within their organizations, this may affect our Group's business activities.」
While the market itself expanded from ¥578.3 billion in 2009 to the ¥780 billion range in 2016, the Company identified economic downturns, demands for cost reductions and insourcing by customer companies as factors that could reduce demand.