Risks of outsourcing termination, damages and loss of trust due to leaks of personal and confidential information
First written in FY2018. 1 of 3 entries say "Restated". Latest entry: FY2023.
Bellsystem24 Holdings moved to the "Worse" side of this theme in 2023, 3 years before the typical company in this theme (2026).
The whole theme swung hardest in 2025: 7 of 60 companies on the "Worse" side.
9 other companies' latest entry also says "Worsened".
- FY2023WorsenedAnnual report
「Our group handles various types of information, including information on officers and employees required for business operations and sales-related information, as well as personal information entrusted to us by client companies and CX data accumulated in the course of conducting business (customer experience data, meaning data relating to all customer experiences).」
In addition to the existing risk of personal and confidential information leaks, the company explicitly identified the loss, damage, external leakage and alteration of CX data, positioning information risk as a top risk. - FY2019RestatedAnnual report
「However, because it is difficult to eliminate the risk of information leaks entirely, if information entrusted to us by a client company were to be leaked, this could affect our group’s business, operating results and financial condition through termination of outsourcing contracts by that client company, claims for damages, the loss of other client companies, reputational damage and other consequences.」
The company is reconfirming the risks of contract termination, claims for damages, customer attrition and reputational damage following an information leak, together with measures such as authentication and internal audits. - FY2018First statedAnnual report
「However, because it is difficult to eliminate the risk of information leaks entirely, if information entrusted to us by a client company were to be leaked, this could affect our group’s business, operating results and financial condition through termination of outsourcing contracts by that client company, claims for damages, the loss of other client companies, reputational damage and other consequences.」
The company identified termination of outsourcing contracts, claims for damages, customer attrition and reputational damage following an information leak as distinct risks.