Provision of Customer Harassment Prevention Services

「As part of its customer harassment countermeasures, the company also established response guidelines and completed their dissemination throughout all group companies.」

「The company began providing Customer Harassment Countermeasure Services in preparation for addressing customer harassment, for which the Ministry of Health, Labour and Welfare has announced a policy to require companies to implement countermeasures. The service provides comprehensive, customised and practical support for client companies, covering each stage of the response through seven service offerings, from developing the policies and manuals that form the basis of customer harassment countermeasures, to conducting training for employees and providing solutions such as voice recognition, emotion analysis and social media monitoring to strengthen countermeasures. The service specialises in customer harassment countermeasures at contact centres and is provided on an end-to-end basis. It has already been adopted by many client companies.」