Enhancing Service Quality and Obtaining COPC Certification
First written in FY2017-Q1. 1 of 2 entries say "Achieved", first in FY2017-Q1. Latest entry: FY2017-Q2.
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- FY2017-Q2Cited as achievedAnnual report
「With regard to improving service quality, in May our Group’s Nakano Solution Center obtained certification under the “COPC® OSP Standard Release 5.2,” an international quality assurance standard for contact center operations awarded to organizations that achieve very high customer satisfaction and the operational excellence required to deliver it. We regard this as one result of our Group’s continuous efforts to strengthen service quality.」
The company has again cited COPC® OSP Standard Release 5.2 certification as a result of its ongoing service quality improvement efforts. - FY2017-Q1AchievedAnnual report
「With regard to improving service quality, in May our Group’s Nakano Solution Center obtained certification under the “COPC® OSP Standard Release 5.2,” an international quality assurance standard for contact center operations awarded to organizations that achieve very high customer satisfaction and the operational excellence required to deliver it.」
As a concrete result of efforts to strengthen service quality, the Nakano Solution Center obtained COPC® OSP Standard Release 5.2 certification in May 2016.