Strengthening the client base and convenience through the use of IT and expansion of reservation services
First written in FY2016. 27 of 36 entries say "Advanced", first in FY2017-Q1. Latest entry: FY2026.
1 other company's latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「In addition to 13 Air Business Tools, including the AirPAY payment app and the AirREGI POS register app, the company provides business-support SaaS associated with matching platforms in each business area, thereby building an ecosystem that supports the operations of corporate clients and aims to improve their profitability and productivity simultaneously through the use of AI and data.」
In the domestic business, Air Business Tools was expanded to 13 services, and the company explicitly stated its plan to build an enterprise ecosystem combining matching platforms, SaaS, AI and data. - FY2025AdvancedAnnual report
「Payment transaction volume for the fiscal year ended March 2025 was approximately ¥2.4 trillion, up 26.8% year on year. This was driven by the increase in AirPAY accounts, as well as increased use of AirPAY online payment services on Jalan.net, HotPepper Beauty and HotPepper Gourmet.」
In addition to the expansion of AirPAY, the company connected reservation services such as Jalan, HotPepper Beauty and HotPepper Gourmet with payments, increasing payment transaction volume within the ecosystem to approximately ¥2.4 trillion. - FY2025-H1AdvancedAnnual report
「As of the end of September 2024, the number of accounts by SaaS service (Note 2), the number of AirPAY accounts, and the number of accounts using AirPAY together with other Air Business Tools solutions all increased steadily year on year.」
For the matching platform and SaaS ecosystem, cumulative accounts across SaaS services totaled 4.05 million, AirPAY had 504,000 accounts, and accounts using multiple services totaled 298,000, representing year-on-year increases of 16.7%, 17.0% and 21.7%, respectively. - FY2024AdvancedAnnual report
「Payment transaction volume for the fiscal year ended March 2024 was approximately ¥1.8 trillion, up 43.6% year on year.」
Within an ecosystem combining a matching platform, SaaS and payments, payment transaction volume expanded to approximately ¥1.8 trillion. - FY2024-Q3AdvancedAnnual report
「As of the end of December 2023, the number of accounts by SaaS service (Note 1), the number of AirPAY accounts, and the number of accounts using AirPAY together with other Air Business Tools solutions all increased steadily year on year.」
For the matching platform and SaaS ecosystem, cumulative accounts across SaaS services totaled 3.60 million, AirPAY had 450,000 accounts, and accounts using multiple services totaled 259,000. AirWORK Recruiting Management also expanded to 682,000 accounts. - FY2024-Q2AdvancedAnnual report
「As of the end of September 2023, accounts by SaaS service, AirPAY accounts and accounts using both AirPAY and other solutions from Air BusinessTools all increased steadily year on year.」
For the matching platform and SaaS ecosystem, cumulative accounts across SaaS services totaled 3.46 million, AirPAY had 430,000 accounts, and accounts using multiple services totaled 233,000. These figures increased 22.2%, 31.0% and 17.4%, respectively, year on year. AirWORK Recruiting Management also expanded to 672,000 accounts. - FY2024-Q1AdvancedAnnual report
「In the Matching & Solutions business, the company works to improve corporate clients' performance and productivity through an ecosystem centered on matching platforms serving both fields and SaaS centered on Air BusinessTools. At present, the company is focused on expanding its SaaS account base.」
The company continued expanding the SaaS ecosystem centered on the matching platform and Air BusinessTools, with cumulative accounts by SaaS service increasing to 3.34 million, AirPAY accounts to 417,000 and accounts using multiple services to 236,000. - FY2023AdvancedAnnual report
「Individual user actions refer to the number of reservations for beauty salons, restaurants and accommodation facilities made on the matching platform, as well as applications for job advertisements and similar actions. They totaled approximately 420 million in the consolidated fiscal year, up 34% year on year.」
In the ecosystem combining the matching platform and SaaS, individual user actions such as reservations and applications totaled approximately 420 million, up 34% year on year. - FY2023-Q3AdvancedAnnual report
「In the Matching & Solutions business, the company seeks to improve the performance and productivity of corporate clients through an ecosystem built around matching platforms operating across both areas and SaaS centered on Air Business Tools, and is currently focused on expanding its SaaS account base.」
The company continues to expand its SaaS ecosystem combining the matching platform with Air BusinessTools. As of the end of December 2022, accounts by SaaS service totaled 3.00 million, AirPAY accounts totaled 359,000 and accounts using multiple services totaled 212,000. - FY2023-Q2AdvancedAnnual report
「In the Matching & Solutions business, the company seeks to improve the performance and productivity of corporate clients through an ecosystem built around matching platforms operating across both areas and SaaS centered on Air Business Tools. It is currently focused on expanding its SaaS account base. As of the end of September 2022, cumulative accounts across SaaS services (Note) had reached 2.83 million. AirPAY accounts increased 36.4% year on year to 329,000, while 199,000 accounts used both AirPAY and other Air Business Tools solutions as of the end of September 2022.」
The company reports the expansion of the SaaS ecosystem, with 2.83 million cumulative accounts by SaaS service, 329,000 AirPAY accounts and 199,000 accounts using other solutions. - FY2023-Q1AdvancedAnnual report
「In SaaS centered on Air BusinessTools, account acquisition progressed, and cumulative accounts by SaaS service totaled approximately 2.64 million as of the end of June 2022 (Note). AirPAY accounts increased 32.8% year on year to approximately 304,000. In addition, approximately 188,000 accounts as of the end of June 2022 used both AirPAY and other solutions from Air BusinessTools.」
Cumulative SaaS accounts totaled approximately 2.64 million, including approximately 304,000 AirPAY accounts and approximately 188,000 accounts using other solutions, indicating expansion of the client base and multi-service usage. - FY2022AdvancedAnnual report
「As of the end of March 2022, AirPAY accounts totaled approximately 281,000, up 33.6% from the end of the previous consolidated fiscal year, of which approximately 176,000 also used other solutions from Air BusinessTools.」
Registered AirPAY accounts totaled approximately 281,000, including approximately 176,000 accounts using other solutions. This indicates increased cross-use among SaaS services. - FY2022-Q3Continued recovery in marketing servicesAnnual report
「Economic activity began to recover after the state of emergency and the quasi-emergency measures to prevent the spread of disease were lifted at the end of September 2021. Within marketing services, housing and beauty continued to lead the recovery in revenue, and the wedding field also recorded higher revenue. Travel and food service, however, recorded lower revenue in the third quarter because the year-earlier third quarter benefited from increased revenue from the Japanese government's Go To campaign.」
In marketing services, the recovery in housing and beauty continued and the wedding field also recorded higher revenue, while travel and food service recorded lower revenue due to the reversal of the benefit from the Go To campaign in the year-earlier period. - FY2022-Q2Continued recovery in marketing servicesAnnual report
「Revenue for the second quarter decreased 8.7% year on year because the decline in marketing services revenue exceeded the increase in HR services revenue. Excluding the impact of the rent support benefit administration business included in revenue for the previous second quarter, revenue increased 10.1% year on year.」
In marketing services, travel and food service were affected by restrictions on activities and other factors, while housing and beauty led the recovery. Revenue in the Media & Solutions business excluding the impact of the rent support benefit administration business increased 10.1% year on year. - FY2022-Q1Recovery in marketing servicesAnnual report
「Revenue for the first quarter increased 14.2% year on year, as both the marketing services and HR services businesses recorded higher revenue.」
Compared with the year-earlier period, which was heavily affected by COVID-19, revenue increased across the marketing services fields of housing, beauty, travel, wedding and food service, indicating a recovery in the operating environment for marketing services. - FY2021Recovery in reservation demand by fieldAnnual report
「HotPepper Beauty online reservations in the beauty field increased 9.0% year on year to 30.94 million in the fourth quarter and decreased 1.5% year on year to 112.85 million for the consolidated fiscal year.」
Reservation demand in the beauty field recovered to a 9.0% year-on-year increase in the fourth quarter, but decreased 1.5% for the full year. Full-year online reservations in the food service field decreased 29.5%. - FY2021-Q3Recovery in reservation demand by fieldAnnual report
「HotPepper Beauty online reservations in the beauty field increased 5.6% year on year to 30.49 million in the third quarter and decreased 4.9% year on year to 81.91 million on a cumulative basis through the third quarter. In the food service field, reservations increased rapidly during the Go To Eat campaign, rising 32.3% year on year to 40.42 million, while cumulative reservations through the third quarter decreased 29.6% year on year to 51.35 million.」
Reservation demand increased 5.6% year on year in the beauty field in the third quarter and 32.3% year on year in the food service field during the Go To Eat campaign, while cumulative reservations decreased 4.9% in beauty and 29.6% in food service. - FY2021-Q2Recovery in reservation demand by fieldAnnual report
「HotPepper Beauty online reservations in the beauty field totaled 51.42 million for the cumulative second quarter, approximately 90% of the year-earlier cumulative level, and recovered to around the year-earlier level in the second quarter. In the wedding field, the continued tendency to postpone weddings affected corporate clients, resulting in a continued decline in advertising placements and a 45.2% year-on-year decrease in revenue. In the travel field, revenue decreased 26.3% year on year, but the number of guests and average accommodation rates showed signs of recovery after the lifting of the domestic state of emergency, supported by travel demand related to the Go To Travel campaign launched in late July and the summer holiday period. In the food service field, many corporate clients continued to be affected by fewer opportunities for dining out and measures such as reducing the number of tables in use, resulting in a 66.6% year-on-year decline in revenue due in part to fewer advertising placements. Although the number of HotPepper Gourmet online reservations began to increase from June, cumulative online reservations for the second quarter totaled 10.92 million, remaining at approximately 26% of the year-earlier cumulative level.」
Reservation demand in the beauty field recovered to around the year-earlier level in the second quarter and also began to increase in the food service field from June, while cumulative online reservations in food service remained at approximately 26% of the year-earlier level. - FY2021-Q1Decline in reservation demandAnnual report
「HotPepper Beauty online reservations totaled 21.97 million in the first quarter, approximately 80% of the year-earlier level. In June alone, HotPepper Beauty online reservations recovered to around the level of the same month a year earlier.」
While the company continued its policy of expanding the reservation services platform, the number of HotPepper Beauty online reservations fell to approximately 80% of the year-earlier level in the first quarter due to the impact of COVID-19, but recovered to around the level of the same month a year earlier in June. - FY2020AdvancedAnnual report
「Cumulative HotPepper Beauty online reservations (Note 1) 114,540,000」
Cumulative HotPepper Beauty online reservations reached 114.54 million at the end of the fiscal year ended March 2020. Registered AirREGI accounts also reached 488,000. - FY2020-Q3AdvancedAnnual report
「Registered AirREGI accounts 469,000」
In connection with the rollout of SaaS services including Air BusinessTools, registered AirREGI accounts increased from 449,000 at the end of the second quarter to 469,000 at the end of the third quarter. - FY2020-Q2AdvancedAnnual report
「In recent years, the company has expanded its SaaS business through the rollout of Air BusinessTools.」
The company is consolidating its naming under Air BusinessTools and expanding its SaaS business. The number of registered accounts increased from 402,000 at the end of the fiscal year ended March 2019 to 449,000 at the end of the second quarter. - FY2020-Q1AdvancedAnnual report
「In the first quarter, revenue increased as the number of establishments using the service expanded amid continued steady progress in acquiring corporate clients in regional areas and the suburbs of major cities. The company also actively provided SaaS services and focused on strengthening engagement with corporate clients.」
In the beauty field, the company continued acquiring clients in regional areas and the suburbs of major cities, expanding the number of establishments using the service and providing SaaS services. The number of registered AirREGI accounts was 422,000. - FY2019AdvancedAnnual report
「The company actively worked to provide the Air series and the reservation and customer management system SALON BOARD, focusing on strengthening client engagement.」
The company continued strengthening client engagement through the Air series, SALON BOARD and reservation and customer management functions. Revenue in the beauty field was ¥72.0 billion, up 12.9% from the previous consolidated fiscal year. - FY2019-Q3AdvancedAnnual report
「In the third quarter, client acquisition in regional areas and the suburbs of major cities continued to progress steadily, expanding the number of establishments using the service. The number of salons accepting online reservations also increased, and improvements in the convenience of the reservation and customer management system SALON BOARD led to continued growth in the number of online reservations through HotPepper Beauty. As a result, third-quarter revenue was ¥19.1 billion, up 18.1% year on year, while cumulative revenue for the third quarter was ¥54.1 billion, up 15.3% year on year.」
The company promoted client acquisition in regional areas and the suburbs of major cities, improved the convenience of SALON BOARD and increased the number of salons accepting online reservations, resulting in a 15.3% year-on-year increase in cumulative revenue in the beauty field through the third quarter. - FY2019-Q2AdvancedAnnual report
「In the second quarter, client acquisition in regional areas and the suburbs of major cities continued to progress steadily, expanding the number of establishments using the service. The company also continued promoting the adoption of the reservation and customer management system SALON BOARD by clients and improving its convenience, resulting in continued growth in the number of online reservations through HotPepper Beauty. As a result, second-quarter revenue was ¥17.8 billion, up 13.3% year on year, while cumulative revenue for the second quarter was ¥35.0 billion, up 13.7% year on year.」
In the beauty field, the company continued client acquisition in regional areas and the suburbs of major cities and promoted the adoption and improved convenience of SALON BOARD, expanding the number of online reservations and establishments using the service. Cumulative revenue increased 13.7% year on year. - FY2019-Q1AdvancedAnnual report
「The company continued to expand the number of online reservations through its services by promoting the adoption of SALON BOARD by clients and improving the service's convenience. Client acquisition in regional areas and the suburbs of major cities also progressed steadily, expanding the number of establishments using the service. As a result, revenue for the first quarter was ¥17.2 billion, up 14.2% year on year.」
In the beauty field, the company promoted the adoption and improved convenience of SALON BOARD and client acquisition in regional areas and the suburbs of major cities, expanding the number of online reservations and establishments using the service. Revenue increased 14.2% year on year. - FY2018AdvancedAnnual report
「The Group continued to increase the number of online reservations through its services by promoting the adoption of SALON BOARD by clients and improving the service's convenience. It also expanded the number of establishments using the service as client acquisition progressed steadily in regional areas and the suburbs of major cities. As a result, revenue for the consolidated fiscal year was ¥63.8 billion, up 12.4% from the previous consolidated fiscal year, and remained strong.」
The adoption and improved convenience of SALON BOARD, together with client acquisition in regional areas and the suburbs of major cities, expanded the number of online reservations and establishments using the service. Revenue in the beauty field was ¥63.8 billion, up 12.4% year on year. - FY2018-Q3AdvancedAnnual report
「The Group focused on strengthening client engagement by actively providing operational support centered on the Air Platform.」
In the food service field, the company continued providing operational support centered on the Air Platform and strengthening client engagement. Meanwhile, cumulative revenue in the food service field through the third quarter decreased 1.1% year on year. - FY2018-Q2AdvancedAnnual report
「Food service: As the operating environment for restaurants became more challenging amid labor shortages and other factors, transactions with some major clients declined. At the same time, the Group focused on strengthening client engagement by actively providing operational support centered on the Air Platform.」
The company continued providing operational support centered on the Air Platform and strengthening client engagement. Cumulative revenue in the food service field for the second quarter decreased 1.0% year on year. - FY2018-Q1AdvancedAnnual report
「The company continued to increase the number of online reservations through its services by promoting the adoption of SALON BOARD by clients and improving the service's convenience. It also expanded the number of establishments using the service by focusing on client acquisition in regional areas in addition to major cities. As a result, revenue was ¥15.0 billion, up 9.7% year on year, and remained strong.」
The company promoted the adoption and improved convenience of SALON BOARD and client acquisition in regional areas, expanding the number of online reservations and establishments using the service. Revenue in the beauty field increased 9.7% year on year. - FY2017AdvancedAnnual report
「In the beauty field, revenue remained strong as transactions with existing clients expanded and new clients were acquired, supported by improvements in the convenience of SALON BOARD and continued steady growth in the number of online reservations.」
As a full-year result of initiatives centered on the Air series, SALON BOARD and online reservations, revenue in the beauty field increased 24.4% year on year. - FY2017-Q3AdvancedAnnual report
「In the food service field, the number of establishments using the service increased, driven by stronger client engagement centered on the Air series and continued steady growth in the number of online reservations, while revenue remained solid. In the beauty field, revenue remained strong as transactions with existing clients expanded and new clients were acquired, supported by improvements in the convenience of SALON BOARD and continued steady growth in the number of online reservations.」
Ongoing initiatives centered on the Air series, SALON BOARD and online reservations led to an increase in the number of establishments using the service in food service and growth in existing and new clients in beauty. Revenue in the beauty field increased 28.6% year on year. - FY2017-Q2RestatedAnnual report
「In the food service field, the number of establishments using the service increased, driven by stronger client engagement centered on the Air series and continued steady growth in the number of online reservations, and revenue remained strong. In the beauty field, revenue remained strong as transactions with existing clients expanded and new clients were acquired, supported by improvements in the convenience of SALON BOARD and continued steady growth in the number of online reservations.」
The same initiatives centered on the Air series, SALON BOARD and online reservations are described as in the previous quarter. - FY2017-Q1AdvancedAnnual report
「In the food service field, transaction volumes and revenue remained strong as the number of establishments using the service increased, driven by stronger client engagement centered on the Air series and continued steady growth in the number of online reservations. In the beauty field, revenue also remained strong as transactions with existing clients expanded and new clients were acquired, supported by improvements in the convenience of SALON BOARD and continued steady growth in the number of online reservations.」
The company reports that stronger client engagement through the Air series, improved convenience of SALON BOARD and growth in online reservations expanded the number of establishments using the service and both existing and new clients. - FY2016First statedAnnual report
「In the Marketing Media business, the company promoted improvements in user convenience, mainly in the food service and beauty fields, by strengthening its IT-enabled client base and expanding reservation services.」
In the food service and beauty fields, IT and reservation functions are being used to strengthen the client base and improve user convenience.