Emergency Assistance Japan (6063) · TargetAdvanced
Contract Retention and Customer Retention through Higher Satisfaction among Existing Customers
First written in FY2023. 3 of 4 entries say "Advanced", first in FY2024. Latest entry: 2026-07-31.
4entries
3years
2from disclosures
How it moved
Same theme, other companies
Driving Continued Customer Use and Strengthening the Growth Foundation Through Customer Satisfaction and Quality ImprovementA theme 32 companies write about · 0 as a headwind · 32 as a tailwind
The whole theme swung hardest in 2026: 1 of 11 companies on the "Worse" side.
3 other companies' latest entry also says "Advanced".
Ridges = years it wrote progress, valleys = years it wrote worse. Most hopeful companies at the back. Drag to turn, scroll to zoom, right-drag to pan. On a phone, two fingers turn and pinch to zoom; one finger scrolls the page.
Showing 14 of the 32 companies compared. The sentences above are computed from all 32.Full recordFilings, disclosures and news, newest first
- FY2024AdvancedAnnual report
「The company will entrust basic knowledge and routine tasks to generative AI, establish a structure that enables personnel to focus on customer service, and raise customer satisfaction by providing services that meet customers’ expectations and needs.」
The objective of retaining and securing existing customers by improving customer satisfaction has been developed into an operating model in which generative AI performs routine tasks and personnel focus on customer service. - FY2023First statedAnnual report
「A. Improving satisfaction among existing customers • Raise customer satisfaction and retain and secure contracts by strengthening frontline capabilities while improving operational quality」
As a management policy for fiscal 2024, the company identified for the first time, as an independent integrated objective, improving frontline capabilities and operational quality, raising satisfaction among existing customers, retaining contracts and securing customers.