Disruptions to Operations Caused by Natural Disasters, Widespread Infectious Diseases and Other Events
First written in FY2016. 4 of 12 entries say "Restated". Latest entry: FY2024.
Emergency Assistance Japan moved to the "Worse" side of this theme in 2020, 4 years before the typical company in this theme (2024).
The whole theme swung hardest in 2020: 22 of 111 companies on the "Worse" side.
98 other companies' latest entry also says "Restated".
- FY2024RestatedAnnual report
「A high-function telephone system linking the assistance centers located in Japan and six overseas countries was introduced, creating a system under which calls can be handled at other centers and normal services can be provided to customers even if a particular center is affected by a disaster and unable to handle calls.」
The business continuity system remains in place through switching call handling among assistance centers in 6 countries and outsourcing the server centers. - FY2023Change in the number of business continuity locationsAnnual report
「A high-function telephone system linking the assistance centers located in Japan and six overseas countries was introduced, creating a system under which calls can be handled at other centers and normal services can be provided to customers even if a particular center is affected by a disaster and unable to handle calls.」
While reconfirming the business continuity system for switching call handling during natural disasters, the number of locations covered in the disclosure decreased from the previous 7 countries to 6 countries. - FY2021MitigatedAnnual report
「In Eliminations or Corporate, capital expenditures of ¥16.071 million were made mainly to standardize the high-performance telephone system across the Group.」
Capital expenditures of ¥16.071 million were made to standardize the high-performance telephone system that supports continued call handling across multiple locations. - FY2021-Q2WorsenedAnnual report
「Vaccinations are also progressing domestically, but at the same time, highly transmissible variants are spreading, which may have a further adverse impact on economic activity.」
It states that while vaccinations are progressing, the spread of highly transmissible variants may have a further adverse impact on economic activity. - FY2020RestatedAnnual report
「The Group has introduced an advanced telephone system linking assistance centers in Japan and 7 other countries, enabling another center to receive calls and provide customers with normal services if a particular center is affected by a disaster and unable to receive calls.」
The company has reconfirmed its business continuity structure, including switching calls between multiple centers and using external servers in preparation for natural disasters and other events. - FY2020-Q3WorsenedAnnual report
「The spread of COVID-19 affected the Group's business activities because a state of emergency was declared in Japan, economic and social activities were restricted overseas, and measures such as restrictions on overseas travel were implemented in many countries.」
The impact of widespread infectious diseases on business operations continued into the third quarter, with restrictions on domestic and overseas activities and travel affecting business activities. - FY2020-Q1MaterialisedAnnual report
「During the cumulative first quarter of the fiscal year, the global economy's slowdown intensified due to the prolonged impact of US-China trade friction and the spread of COVID-19, and the outlook was extremely uncertain.」
The risk previously disclosed as the potential impact of widespread infectious diseases on business and the economy materialized through the spread of COVID-19 and the stagnation of economic activity. - FY2019RestatedAnnual report
「The Group has introduced an advanced telephone system linking assistance centers in Japan and 7 other countries, enabling another center to receive calls and provide customers with normal services if a particular center is affected by a disaster and unable to receive calls.」
The company continues to maintain a business continuity structure based on switching calls between assistance centers in multiple countries and outsourcing its server centers. - FY2018MitigatedAnnual report
「The Group has introduced an advanced telephone system linking assistance centers in Japan and 7 other countries, enabling another center to receive calls and provide customers with normal services if a particular center is affected by a disaster and unable to receive calls.」
The company has made its business continuity measures for natural disasters more concrete by enabling calls to be switched between assistance centers in multiple countries and outsourcing its server centers. - FY2017RestatedAnnual report
「The Group has also established assistance centers and subsidiaries in the United States, the United Kingdom, China, Thailand, Singapore and Bangladesh, and has introduced an advanced telephone system linking the assistance centers. This ensures that the Group can continue providing customers with its normal services even in an emergency.」
The company continues to demonstrate a business continuity structure based on multiple locations and an advanced telephone system in preparation for natural disasters, widespread infectious diseases and other events. - FY2017-Q1MaterialisedAnnual report
「Looking at global conditions, numerous risks have emerged, including terrorism by Islamic extremists, natural disasters, infectious diseases and armed conflict.」
The company states that operational crisis-management risks, including those from natural disasters, infectious diseases and armed conflicts, have materialized. - FY2016First statedAnnual report
「The occurrence of a major natural disaster would inevitably affect the smooth conduct of business and could consequently affect the Group's results.」
As measures against natural disasters and other events, the company has established a risk management committee, rules for responding to emergencies and other contingencies, assistance centers in multiple countries, and an advanced telephone system.