Improving Customer Service and Facility Standards in Care Services
First written in FY2016. 9 of 14 entries say "Restated". Latest entry: FY2026.
7 other companies' latest entry also says "Restated".
- FY2026RestatedAnnual report
「We have established an in-house certification called “Rank 2 Up” to develop basic nursing-care skills. By supporting the acquisition of specialized knowledge and practical skills, we seek to improve service quality and create an environment in which users can spend their time safely and securely.」
The Group continues to improve nursing care skills, service quality and the safety of its facilities through in-house certifications such as “Rank 2 Up.” - FY2026-H1AdvancedAnnual report
「We have established an in-house certification called “Rank 2 Up” to develop basic nursing-care skills. By supporting the acquisition of specialized knowledge and practical skills, we seek to improve service quality and create an environment in which users can spend their time safely and securely.」
In addition to its existing specialized certification programs, the Group established the in-house certification “Rank 2 Up” to help employees acquire basic nursing care skills and explicitly linked it to improved service quality. - FY2024AdvancedAnnual report
「The Group has worked to implement digital transformation in its nursing care business by using ICT, with the aim of reducing workloads and improving service quality. As an investment in human capital, it is also expanding its in-house certification programs and strengthening its training programs, while working to improve service quality, develop employees and increase retention.」
In addition to using ICT and implementing digital transformation, the Group identified the expansion of in-house certifications and strengthening of training programs as human capital investments, specifying measures to improve service quality, employee development and retention. - FY2024-Q2AdvancedAnnual report
「The Group has worked to implement digital transformation in its nursing care business by introducing ICT, with the aim of reducing workloads and improving service quality.」
In addition to improving service quality through conventional education and training, the Group identified the use of ICT and digital transformation in its nursing care business as specific measures to reduce workloads and improve service quality. - FY2024-Q1AdvancedAnnual report
「We are working to improve service quality by restructuring our employee development programs and developing facility environments where users can spend their time with greater peace of mind and safety than ever before.」
In addition to its existing staff education and training, the Group identified the restructuring of its employee development programs as a specific initiative. - FY2023RestatedAnnual report
「To ensure that these initiatives are carried out appropriately, we are enhancing our in-house training programs to improve employee capabilities, raise the quality of our core services and earn the satisfaction and trust of as many residents as possible.」
The Group continues to improve employee capabilities, service quality, and resident satisfaction and trust through its training programs. - FY2020RestatedAnnual report
「To ensure that these initiatives are carried out appropriately, we are enhancing our in-house training programs to improve employee capabilities, raise the quality of our core services and earn the satisfaction and trust of as many residents as possible.」
The Group continues to improve employee capabilities, nursing care service quality, and resident satisfaction and trust through its training programs. - FY2020-Q3RestatedAnnual report
「We are also thoroughly educating our staff and working to improve service standards.」
The Group continues to improve nursing care service standards through staff training. - FY2020-Q2RestatedAnnual report
「We are also thoroughly educating our staff and working to improve service standards.」
The Group continues to improve nursing care service standards through staff training. - FY2020-Q1RestatedAnnual report
「We are also thoroughly educating our staff and working to improve service standards.」
The Group continues to improve nursing care service standards through staff training. - FY2017-Q3RestatedAnnual report
「We will further strengthen the Company by thoroughly educating employees and improving the quality of our services through the acquisition of specialized knowledge.」
The Group has reiterated its policy of continuing to improve employee training, the acquisition of specialized knowledge and service quality. - FY2017-Q2RestatedAnnual report
「We will further strengthen the Company by thoroughly educating employees and improving the quality of our services through the acquisition of specialized knowledge.」
The Group has indicated its policy of continuing to improve employee training, the acquisition of specialized knowledge and service quality. - FY2017-Q1RestatedAnnual report
「We will further strengthen the Company by thoroughly educating employees and improving the quality of our services through the acquisition of specialized knowledge.」
The Group has indicated its policy of continuing to improve employee training, specialized knowledge and service quality. - FY2016First statedAnnual report
「To ensure that these initiatives are carried out appropriately, we are enhancing our in-house training programs to improve employee capabilities, raise the quality of our core services and earn the satisfaction and trust of as many residents as possible.」
The Group is working to improve employee capabilities, service standards and resident satisfaction and trust through its training programs.