Improving Customer Satisfaction by Putting Customers First
First written in FY2017. 14 of 15 entries say "Restated". Latest entry: FY2025-H1.
The whole theme swung hardest in 2025: 2 of 10 companies on the "Worse" side.
18 other companies' latest entry also says "Restated".
- FY2025-H1RestatedAnnual report
「To more vigorously advance the development of products that address customer concerns from the customer's perspective, the production, sales and engineering divisions have worked as one.」
The company has reaffirmed its customer-first policy of advancing cross-functional product development that addresses customer concerns from the customer's perspective. - FY2025-Q1RestatedAnnual report
「The production, sales and technical development divisions worked together to develop products from the customer's perspective that solve customer problems.」
The company has reaffirmed its policy of advancing cross-functional product development that addresses customer concerns from the customer's perspective. - FY2024-Q1RestatedAnnual report
「In addition, the company is working on innovative product development that pursues safety and work efficiency from the user's perspective,」
The company has reaffirmed its product development policy of prioritizing the user's perspective, safety and improved operational efficiency. - FY2023-Q1RestatedAnnual report
「In product development, the company has worked as an integrated manufacturing and sales organization to develop new products aimed at improving safety and operational efficiency from the user's perspective, taking a range of environments into account.」
The company has reaffirmed its policy of integrated manufacturing and sales operations in product development, with a focus on the user's perspective, safety and improved operational efficiency. - FY2022RestatedAnnual report
「Amid these circumstances, under its policy of putting customers first to improve customer satisfaction, the Group will draw on the technology and originality developed over more than 100 years of history and tradition as a development-oriented company since its founding in 1918, respond to changes in a range of business environments, including the post-pandemic era, and focus on developing one-of-a-kind products that are safer and more efficient from the user's perspective, expanding its product lineup, increasing sales, and improving its brand image and recognition.」
The company has reaffirmed putting customers first and improving customer satisfaction by linking these priorities to product development from the user's perspective, an expanded product lineup, and sales and branding initiatives. - FY2021RestatedAnnual report
「Under its policy of putting customers first to improve customer satisfaction, the Group will draw on the technology and originality developed over more than 100 years of history and tradition as a development-oriented company since its founding in 1918, respond to changes in a range of business environments, including the post-pandemic era, and work to enhance its product lineup from the user's perspective and develop one-of-a-kind products that reflect customer needs」
The company has reaffirmed its policy of putting customers first and improving customer satisfaction by linking it to product enhancement from the user's perspective and the development of one-of-a-kind products. - FY2021-Q1RestatedAnnual report
「In order to further improve the satisfaction of its increasingly diverse customers」
The company is continuing to pursue its customer-first policy of improving satisfaction among increasingly diverse customers, linking it to new product development and product proposals. - FY2020RestatedAnnual report
「Under its policy of putting customers first to improve customer satisfaction, the Group will respond to a range of business environments through the technology and originality developed over 100 years of history and tradition as a development-oriented company since its founding in 1918, and will work to enhance its product lineup from the user's perspective and develop one-of-a-kind products that reflect customer needs.」
The company has reaffirmed its policy of putting customers first, improving customer satisfaction and enhancing products from the user's perspective. - FY2019RestatedAnnual report
「Amid these circumstances, the company has centered its policy on putting customers first to improve customer satisfaction and has worked to enhance products from the user's perspective」
The company has reaffirmed putting customers first, improving customer satisfaction and enhancing products from the user's perspective as management policies. - FY2019-Q2RestatedAnnual report
「As a development-driven company, the company has continued its 100-year history and is working to develop products that deliver greater customer satisfaction by applying the technology it has cultivated,」
The company has reaffirmed its policy of improving customer satisfaction through product development that leverages 100 years of accumulated technology. - FY2019-Q1RestatedAnnual report
「To further improve customer satisfaction, as a development-oriented company, the company has drawn on the technology and originality developed over 100 years of history and tradition」
The company has reaffirmed its policy of improving customer satisfaction through product development that draws on its technology and originality, as well as through improved customer service. - FY2018RestatedAnnual report
「Amid these circumstances, under its policy of putting customers first to improve customer satisfaction, the Group will respond to a range of business environments through the technology and originality developed over 100 years of history and tradition, and will work to increase the value added of its products from the user's perspective.」
The company has reaffirmed putting customers first, improving customer satisfaction and increasing product value from the user's perspective as its policies. - FY2018-Q3RestatedAnnual report
「To further enhance customer service, the company has worked to strengthen its maintenance structure and further integrate its manufacturing and sales operations.」
The company is putting its policy of enhancing customer service into practice by strengthening its maintenance structure and further integrating its manufacturing and sales operations. - FY2018-Q2RestatedAnnual report
「The company has worked to further improve customer service, including by reopening a renovated showroom where customers can see, touch and experience the products.」
The company is putting its policy of improving customer service into practice through measures including the reopening of a renovated showroom where customers can experience the products. - FY2017First statedAnnual report
「Under its policy of putting customers first to improve customer satisfaction, the Group has responded to a range of business environments」
The company explicitly identifies putting customers first and improving customer satisfaction as management policies.