Addressing demand for repairs and maintenance through workforce training
First written in FY2024-Q3. 6 of 11 entries say "Restated". Latest entry: FY2027-H1.
1 other company's latest entry also says "Restated".
- FY2027-H1RestatedAnnual report
「We focused on employee training in preparation for demand for repairs and maintenance.」
The company continues to emphasize employee training as a means of meeting demand for repairs and maintenance. - FY2026-H1RestatedAnnual report
「We focused on maintenance and repair training in preparation for increased demand for bicycle repairs.」
The note continues to identify a focus on maintenance and repair training as a response to increased repair demand. - FY2025RestatedAnnual report
「Accordingly, rather than operating self-service stores that merely display products, we aim to operate stores where employees listen to each customer's needs and, after considering the customer's intended use, frequency of use, surrounding living environment and family structure, among other circumstances, can recommend the optimal bicycle for each customer. We will continue to focus on employee training. Specifically, we divide training into knowledge, technical skills and customer service, with technical skills taught in 5 levels and knowledge and customer service in 4 levels, and conduct training and internal certification examinations.」
Customer-focused store operations and training and internal certification examinations consisting of 5 technical levels and 4 knowledge and customer service levels remain the framework for employee development. - FY2025-H1RestatedAnnual report
「In addition to focusing on customer service training」
The note continues to emphasize customer service training as part of employee development and education. - FY2024RestatedAnnual report
「Accordingly, rather than operating self-service stores that merely display products, we aim to operate stores where employees listen to each customer's needs and, after considering the customer's intended use, frequency of use, surrounding living environment and family structure, among other circumstances, can recommend the optimal bicycle for each customer. We will continue to focus on employee training. Specifically, we divide training into knowledge, technical skills and customer service, with technical skills taught in 5 levels and knowledge and customer service in 4 levels, and conduct training and internal certification examinations.」
The note continues to describe employee training to maintain the quality of repair and sales services, including training and internal certification examinations with 5 technical levels and 4 knowledge and customer service levels. - FY2024-Q3First statedAnnual report
「We also focused on employee training to meet growing demand for repairs and maintenance.」
The note explicitly identifies employee training as a means of addressing increased repair and maintenance demand.