Company-wide productivity improvement through the use of generative AI by all employees
First written in FY2023. 1 of 3 entries say "Restated". Latest entry: 2026-08-24.
74 other companies' latest entry also says "Advanced".
- 2026-08-24AdvancedEarnings presentation
「AI can read information such as a customer’s contract status, quantitative information about the vehicle they drive and the content of emails they send us, and can even draft the message that would be appropriate to send in response. This has significantly reduced costs internally, including a dramatic decline in the cost of retaining existing customers.」
The company provided a concrete example of generative-AI use in customer support and reported a reduction in the cost of retaining existing customers. - FY2024RestatedAnnual report
「The Group views the emergence of generative AI as an opportunity and will make it a medium- to long-term theme to ensure that all employees acquire the skills to use generative AI and further update how we work.」
Continues the medium- to long-term theme of developing generative AI skills among all employees and updating ways of working. - FY2023First statedAnnual report
「We view the emergence of generative AI as an opportunity and will make it a medium- to long-term theme to ensure that all employees acquire the skills to use generative AI and further update how we work.」
Making all employees proficient in generative AI and updating ways of working are medium- to long-term themes.