Travel Business Safety Management System

「In our travel business, sales of the summer 2026 Pokémaru Parent-Child Rural Study Abroad program, originally planned for 9 locations nationwide, were temporarily suspended in April due to deficiencies in the safety management system. In June, after completing safety inspections of all program content and implementing improvements, we resumed sales on a reduced scale, omitting sales in 2 regions, Nagano and Fukuoka.」

「As our internal investigation progressed, we concluded that the safety standards for experience activities were ambiguous and that our internal checking system was inadequate. We determined that the safety management framework itself needed to be reviewed, temporarily suspended all new bookings and carried out an emergency safety inspection.」