Managing growth by expanding and deepening the customer base
First written in FY2023. 7 of 8 entries say "Advanced", first in FY2024. Latest entry: 2026-08-13.
The whole theme swung hardest in 2025: 1 of 11 companies on the "Worse" side.
6 other companies' latest entry also says "Advanced".
- FY2025AdvancedAnnual report
「For the fiscal year, the annual number of new customers acquired in the Custom AI Solutions Business was 11, and the revenue growth rate from continuing customers in the Custom AI Solutions Business was △2.6%.」
As an indicator of customer base expansion, the company acquired 11 new customers, while the revenue growth rate from continuing customers, an indicator of deepening the customer base, was △2.6%. - FY2025-H1AdvancedAnnual report
「Revenue benefited from solid customer demand for DX investment, and the number of new customers acquired was 6. At the same time, the company made progress in securing continuing projects with existing customers and projects involving new themes.」
As an indicator of customer base expansion, the company acquired 6 new customers during the six-month accounting period and continued to deepen relationships with existing customers. - FY2024AdvancedAnnual report
「The company uses annual revenue growth rate, gross profit margin, annual number of new customers acquired, and revenue growth rate from continuing customers, with their trends shown below.」
The company continues to manage KPIs for expanding and deepening its customer base. The number of new customers acquired increased to 20, while the revenue growth rate from continuing customers was △5.2%. - FY2023First statedAnnual report
「To achieve this mission, the company monitors the following KPIs on an ongoing basis to maximize the value it provides to customers while expanding and deepening its customer base: annual revenue growth rate, gross profit margin, annual number of new customers acquired, and revenue growth rate from continuing customers. Their trends are shown below.」
The company manages the expansion of its customer base through new customer acquisitions and its deepening through growth in revenue from continuing customers using KPIs.