Improving counseling service quality and acquiring members
First written in FY2023. 5 of 8 entries say "Restated". Latest entry: 2026-08-14.
No other company in this theme has enough history to compare yet.
- 2026-08-14ReframedFinancial results presentation
「売上成長よりも利益成長を優先する方針としたため減収も前Q比では増収」
カウンセリングサービスについて、売上成長・新規ユーザー獲得よりも利益成長を優先する方針を明示した。一方、リピーター割合は前期の69.2％から75.3％へ増加している。 - FY2026RestatedAnnual report
「The counseling service performed steadily during the fiscal year.」
The Group again confirmed steady performance in the counseling service, supported by the acquisition of high-quality counselors and other initiatives. - 2026-05-15AdvancedFinancial results presentation
「The proportion of repeat customers increased from 69.2% in the previous fiscal year to 75.3% through the recruitment of experienced and popular fortune-tellers and counselors and the provision of high-quality counseling.」
Although new-user acquisition slowed, the proportion of repeat customers increased through the recruitment of counselors and improvements in service quality. - FY2025-H1RestatedAnnual report
「During the six months ended September 30, the counseling service expanded steadily as the Group acquired new members through the acquisition of high-quality fortune tellers and counselors and proactive promotional investment.」
The Group continued acquiring high-quality fortune tellers and counselors and making proactive promotional investments, and reported steady progress in new-member acquisition. - FY2024RestatedAnnual report
「Users can register as members free of charge. After registration, users can choose how frequently they use the service. The proportion of repeat users who continued using the service within 3 months was 68.5% on an annual average basis for the fiscal year ended March 2024.」
The Group continues acquiring, training, managing, monitoring, and supporting high-quality fortune tellers and counselors. It newly disclosed a 68.5% repeat-user ratio, while the direction of its initiatives remains unchanged. - FY2024-Q3RestatedAnnual report
「During the nine months ended December 31, the counseling service expanded steadily as the Group acquired new members through the acquisition of high-quality fortune tellers and counselors and proactive promotional investment.」
The Group continued acquiring high-quality fortune tellers and counselors and making proactive promotional investments, and reported steady progress in new-member acquisition. - FY2024-Q2RestatedAnnual report
「During the six months ended September 30, the counseling service expanded steadily as the Group acquired new members through the acquisition of high-quality fortune tellers and counselors and proactive promotional investment.」
The Group continued acquiring high-quality fortune tellers and counselors and investing in promotion, and reported steady progress in new-member acquisition. The initiatives and progress were the same as in the previous quarter. - FY2023First statedAnnual report
「We will continue to improve service quality and soundness by acquiring experienced, high-quality fortune tellers and counselors and strengthening monitoring functions. We will grow the business by increasing the number of consultations while acquiring new users. The counseling service has a high repeat rate, and advertising expenses are recovered in approximately 4 months on a profit basis. We will continue to conduct proactive sales-promotion activities while managing cost-effectiveness.」
The initiative combines the acquisition of high-quality fortune tellers and counselors, monitoring functions, and sales promotion to increase consultations and users. Advertising expenses are stated to be recovered in approximately 4 months.