Risk of Service Defects, Disruptions and System Failures
First written in FY2023. 2 of 4 entries say "Worsened", first in FY2024. Latest entry: FY2026.
The whole theme swung hardest in 2026: 17 of 84 companies on the "Worse" side.
- FY2026WorsenedAnnual report
「Likelihood: High; impact: High」
For service interruption risks, the company lists natural disasters, telecommunications carriers, AWS outages and cyberattacks, explicitly assessing the likelihood as high and the impact as high. It has also expanded its response measures, including monitoring, redundancy, multi-cloud deployment and backup communication lines. - FY2025ReframedAnnual report
「If a failure occurs in telecommunications services provided by a carrier and alternative arrangements cannot be obtained, resulting in a prolonged service interruption or similar event, the resulting delay in completing service delivery may affect the company's operating results and financial position.」
The company divides the existing service interruption risk into external dependence on telecommunications lines and other infrastructure, cloud service interruptions, and system failures such as AWS outages, and separately organizes the risks of carrier and AWS failures. - FY2024WorsenedAnnual report
「The cloud services provided by the company may be suspended or delayed due to unforeseeable events such as earthquakes and other natural disasters, power shortages, power outages, communications failures and terrorism. Service interruptions caused by computer hacking, computer viruses, human error, or accidental or intentional acts by clients or others may also impede the provision of the company's services. Likelihood: High」
For the risk of service interruptions, the company continues to list factors such as natural disasters, communications failures and cyberattacks, and explicitly rates the likelihood as "High." It also describes establishing business continuity measures using backup lines as a countermeasure. - FY2023First statedAnnual report
「The cloud services provided by the company may be suspended or delayed due to unforeseeable events such as earthquakes and other natural disasters, power shortages, power outages, communications failures and terrorism. Service interruptions caused by computer hacking, computer viruses, human error, or accidental or intentional acts by clients or others may also impede the provision of the company's services.」
The company identifies service interruptions and deterioration in service quality caused by natural disasters, communications failures, cyberattacks, human error and other factors as business operating risks.