Reducing Cancellations Through Adoption by Major Chains and Feature Enhancements
First written in FY2023. 2 of 4 entries say "Restated". Latest entry: 2026-06-16.
The whole theme swung hardest in 2024: 1 of 7 companies on the "Worse" side.
5 other companies' latest entry also says "Advanced".
- 2026-06-16AdvancedOther Disclosures
「トリプラ社の協⼒により、東急ホテルズ＆リゾーツが⽬指すカスタマーリレーションの基盤を構築することができました。」
大手ホテルチェーンへの複数サービス導入を通じ、チェーン横断の顧客基盤構築と運用強化が具体化した。 - FY2025RestatedAnnual report
「Specifically, by providing an integrated solution covering everything from acquiring accommodation reservations to guest services and CRM, marketing, payments and external-channel integrations, we will seek to increase average revenue per customer through greater use of our products, while maximizing implementation benefits to promote continued use and reduce churn.」
The policy of expanding multi-product use, increasing delivered value, promoting continued use and reducing churn remains in place. - FY2024RestatedAnnual report
「To further increase contracts and prevent churn among existing contracts, we believe it is necessary to continue enhancing functionality while taking competitors and customer needs into account.」
The approach of expanding contracts and reducing churn through large-chain deployments and functional enhancements continues, although no additional churn-rate disclosure was provided. - FY2023First statedAnnual report
「During the fiscal year ended October 2023, deployments at large hotel chains and other customers progressed, while monthly churn rates in that fiscal year fell substantially to 0.4% for tripla Book and 0.5% for tripla Bot. In the fiscal year ended October 2022, the rates were 0.5% and 0.9%, respectively.」
Deployments at large chains and continued functional enhancements were presented as measurable initiatives to reduce monthly churn for Book and Bot from the previous year.