Expanding the Customer Base
First written in FY2022. 19 of 21 entries say "Worsened", first in FY2024-Q1. Latest entry: 2026-09-10.
Moi moved to the "Worse" side of this theme in 2023.
1 other company's latest entry also says "Worsened".
- FY2027-H1WorsenedAnnual report
「Monthly average points PU (Paid User, or the number of paying users) was strongly affected by changes in the competitive environment in Japan's live-streaming services market, falling to 57 thousand, down 15.7% year on year,」
The number of paying users was 57 thousand, down 15.7% year on year, and the downward trend in the customer base continued. - FY2026WorsenedAnnual report
「Monthly average points PU, which stands for Paid Users and represents the number of paying users, fell below the initial forecast and was 65 thousand, down 9.6% from the previous fiscal period,」
The number of paying users was 65 thousand, down 9.6% from the previous fiscal period, and the decline in the customer base continued. - FY2026-H1WorsenedAnnual report
「Meanwhile, monthly average points PU, which stands for Paid Users and represents the number of paying users, was 67 thousand, down 7.6% year on year, and point sales revenue correspondingly came to ¥2,923 million, down 1.1% year on year.」
Monthly average points PU was 67 thousand, down 7.6% year on year, and the decline in the customer base continued. Point sales revenue also declined 1.1% year on year. - FY2025WorsenedAnnual report
「Monthly average points PU, which stands for Paid Users and represents the number of paying users, fell below the initial forecast and was 72 thousand, down 3.0% from the previous fiscal period,」
The number of paying users was 72 thousand, down 3.0% from the previous fiscal period, and the declining trend below the initial forecast continued. - FY2025-H1WorsenedAnnual report
「Monthly average points PU, which stands for Paid Users and represents the number of paying users, came to 73 thousand, down 3.4% year on year.」
The number of paying users was 73 thousand, down 3.4% year on year, and the decline in the customer base continued. - FY2025-Q1WorsenedAnnual report
「Monthly average points PU, which stands for Paid Users and represents the number of paying users, was 73 thousand, down 4.5% year on year」
The number of paying users was 73 thousand, down 4.5% year on year, and the decline in the customer base continuing from the previous fiscal period was not reversed. - FY2024WorsenedAnnual report
「Monthly average points PU, which stands for Paid Users and represents the number of paying users, fell below the initial forecast, strongly affected by changes in the external environment, including the competitive environment and the diversification of creator activity,」
The number of paying users fell below expectations due to changes in the competitive environment and other factors, and challenges in expanding the customer base continue. - FY2024-Q3WorsenedAnnual report
「Meanwhile, monthly average points PU, which stands for Paid Users and represents the number of paying users, had not recovered from its declining trend and was 75 thousand, down 11.7% year on year. As a result, point sales revenue from TwitCasting was ¥4,458 million, down 4.9% year on year.」
The number of paying users was 75 thousand, down 11.7% year on year, and the decline was not reversed. Point sales revenue also declined 4.9% year on year. - FY2024-Q2WorsenedAnnual report
「Meanwhile, monthly average points PU, which stands for Paid Users and represents the number of paying users, had not recovered from the decline since the previous fiscal year and was 76 thousand, down 10.9% year on year. As a result, point sales revenue from TwitCasting was ¥2,976 million, down 2.3% year on year.」
The number of paying users was 76 thousand, down 10.9% year on year, and the decline from the previous fiscal year was not reversed. - FY2024-Q1WorsenedAnnual report
「Meanwhile, monthly average points PU, which stands for Paid Users and represents the number of paying users, was 76 thousand, down 12.3% year on year, following the decline from the previous fiscal period,」
The number of paying users, a customer-base metric, was 76 thousand, down 12.3% year on year, and the decline continued. - FY2023RestatedAnnual report
「We will seek to expand revenue opportunities by acquiring new streamers and viewers and improving features and service operations to increase satisfaction among existing users.」
The policy of expanding the customer base among both new and existing users remains in place. - FY2022First statedAnnual report
「Expanding the Customer Base」
The policy is to broaden the user base through multiple channels, including video social media, corporate users, paid live streaming and VTubers.