Announced details
Comprehensive quality inspection operations in the Contact Center Business Division, contract document kit management, receipt inspection checklists, business management, personnel management, quality management, and other areas
Approximately 6,300 hours of workload reduction annually and lower ongoing operating costs
Approximately 2,200 people currently use the system
A business relationship in which transcosmos has implemented and uses SmartDB from DreamArts Corporation. No capital or personnel relationship is stated.
Head office: Toshima-ku, Tokyo. Co-presidents: Muta Masaaki (牟田正明) and Kamiya Kenji (神谷健志). The company provides outsourcing services globally, including cost optimization support, research and analysis, digital marketing, contact centers, and BPO.
The impact of this matter on consolidated results is immaterial. If an event occurs that requires a revision to the earnings forecast, the company will announce it promptly.
The company does not address Contract Value / Offering price.
Techno System Research, “2025 SaaS Workflow Market Manufacturer Share Survey”
| Item | Details |
|---|---|
| Names of Products / Services Covered | SmartDB® (SmartDB) |
| Counterparty | transcosmos inc. |
| Counterparty overview | Head office: Toshima-ku, Tokyo. Co-presidents: Muta Masaaki (牟田正明) and Kamiya Kenji (神谷健志). The company provides outsourcing services globally, including cost optimization support, research and analysis, digital marketing, contact centers, and BPO. |
| Relationship with the Company | A business relationship in which transcosmos has implemented and uses SmartDB from DreamArts Corporation. No capital or personnel relationship is stated. |
| Launch date | Full-scale implementation began in February 2024 (actual results) |
| Applicable area | Comprehensive quality inspection operations in the Contact Center Business Division, contract document kit management, receipt inspection checklists, business management, personnel management, quality management, and other areas |
| Quantitative Effects | Approximately 6,300 hours of workload reduction annually and lower ongoing operating costs |
| Usage history | Approximately 2,200 people currently use the system |
| Impact on Business Performance | The impact of this matter on consolidated results is immaterial. If an event occurs that requires a revision to the earnings forecast, the company will announce it promptly. |
| Source | Techno System Research, “2025 SaaS Workflow Market Manufacturer Share Survey” |
Items this document does not state (8)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.Business processes previously managed separately by each department, primarily through Excel and manual work, were digitalized and centrally managed using SmartDB. The company also cites flexible operational changes enabled by no-code development and stronger controls through access control and audit trail management.