Stagnation in New Customer Acquisition Due to the Spread of COVID-19
First written in FY2020. 4 of 9 entries say "Restated". Latest entry: FY2023.
The whole theme swung hardest in 2020: 23 of 48 companies on the "Worse" side.
11 other companies' latest entry also says "Mitigated".
- FY2023MitigatedAnnual report
「The domestic economy showed signs of recovery as the gradual easing of restrictions on activities associated with COVID-19 and the normalization of socioeconomic activity led to a gradual recovery in production and capital investment.」
The company states that the risk of stagnation in sales and new customer acquisition due to COVID-19 is improving as restrictions on activities are eased and socioeconomic activity normalizes. - FY2023-Q1MitigatedAnnual report
「The impact of COVID-19 on the Group is currently limited, as efforts to balance economic activity with infection prevention have become more active due in part to the progress of vaccination. Sales activities involving visits to companies are therefore subject to almost no restrictions. Each business segment is moving sales activities and service delivery online as far as possible, enabling more efficient operations.」
Restrictions on sales activities involving visits to companies have largely been lifted, and the efficiency of sales and service delivery through online channels is improving, reducing the risk of stagnation in new customer acquisition due to COVID-19. - FY2022-Q3RestatedAnnual report
「During the nine months ended 31 December, 2020, there were no new business or other risks, nor any material changes to the business or other risks described in the securities report for the previous fiscal year. The impact of the spread of COVID-19 during the nine months ended 31 December, 2020 is described in “2. Analysis of Financial Position, Operating Results and Cash Flows by Management, (1) Financial Position and Operating Results.” Depending on developments going forward, however, it may affect the Group’s financial position, operating results and other matters.」
The company continues to state that COVID-19 may affect its financial position and operating results, while reporting no material changes to its business or other risks. - FY2022-Q1RestatedAnnual report
「During the three months ended 30 June, 2020, there were no new business or other risks, nor any material changes to the business or other risks described in the securities report for the previous fiscal year. The impact of the spread of COVID-19 during the three months ended 30 June, 2020 is described in “2. Analysis of Financial Position, Operating Results and Cash Flows by Management, (1) Financial Position and Operating Results.” Depending on developments going forward, however, it may affect the Group’s financial position, operating results and other matters.」
The company continues to state that COVID-19 may affect its financial position and operating results, while reporting no material changes to its business or other risks. - FY2021RestatedAnnual report
「However, if the spread of COVID-19 persists and the countermeasures being taken by the Group are ineffective, new contract acquisition may not progress as planned. In such circumstances, the Group’s operating results may be adversely affected.」
The company continues to disclose the possibility that prolonged COVID-19 infections and inadequate countermeasures could cause new contract acquisition to fall short of plan. - FY2021-Q2RestatedAnnual report
「During the six months ended 30 September, 2020, there were no new business or other risks, nor any material changes to the business or other risks described in the securities report for the previous fiscal year. The impact of the spread of COVID-19 during the six months ended 30 September, 2020 is described in “2. Analysis of Financial Position, Operating Results and Cash Flows by Management, (1) Financial Position and Operating Results.” Depending on developments going forward, however, it may affect the Group’s financial position, operating results and other matters.」
The company continues to state that COVID-19 may affect its financial position and operating results, while reporting no material changes to its business or other risks. - FY2021-Q1WorsenedAnnual report
「Although activities to acquire new customers, mainly in the first quarter, were forced to remain restricted across each business segment due to the impact of COVID-19, the plan incorporated the outlook that the impact was unlikely to extend into the second quarter or beyond.」
While restrictions on new customer acquisition activities were incorporated into the first-quarter plan, sales restrictions have been reimposed in some areas as infections increased, indicating that the risk is ongoing. - FY2021-Q1WorsenedAnnual report
「Economic activity is currently being stepped up nationwide, but infections are also trending upward, and restrictions on sales activities have begun to be reimposed in some areas. Balancing infection prevention with economic activity will take time, and new contract acquisition may not progress as planned.」
The company reiterates the risk to new customer acquisition from the spread of COVID-19, noting that restrictions on sales activities have been reimposed in some areas and that new contract acquisition may not progress as planned. - FY2020First statedAnnual report
「In addition, the plan reflects the fact that the spread of COVID-19 will force activities to acquire new customers to be restricted, mainly in the first quarter, across each business segment. We believe it is unlikely that the impact will extend into the second quarter or beyond. However, if the second wave of infections, which is expected to occur after the full-scale resumption of economic activity, is very large and the countermeasures being taken by the Group are ineffective, new contract acquisition may not progress as planned.」
The company explicitly states for the first time that restrictions on new customer acquisition activities in the first quarter, combined with a large second wave and ineffective countermeasures, could cause new contract acquisition to fall short of plan.