Improving customer satisfaction, employee satisfaction, and participation in social contribution activities
First written in FY2017. 2 of 6 entries say "Advanced", first in FY2026. Latest entry: 2026-09-23.
1 other company's latest entry also says "Advanced".
- 2026-09-23Advancedprtimes.jp
「SAKURA KCS Corporation (headquartered in Kobe, Hyogo Prefecture; President: Kato Takanori (加藤 貴紀); hereinafter “SAKURA KCS”) participated on 14 September 2026 as a guest lecturer in the “Regional Revitalization (and Financial Literacy) Outreach Class” co-hosted by Minato Bank and the Kobe Association of Corporate Executives, as part of its community contribution activities.」
The company carried out a specific social contribution activity by participating in an outreach class on regional revitalization and financial education for high school students. - FY2026AdvancedAnnual report
「Improving employee satisfaction based on workplace surveys for employees － 3.5% improvement from fiscal 2023」
We disclosed a 3.5% improvement in employee satisfaction from fiscal 2023. Under the new plan, we have specified a policy of managing the engagement score, in addition to conducting employee surveys and reflecting the results in initiatives. - FY2025Defined specific measures for measuring employee satisfaction and reflecting the results in initiativesAnnual report
「Improving employee satisfaction based on workplace surveys for employees: conduct a survey once a year and reflect employees' views」
For the previous target of improving employee satisfaction, we defined an operating approach under which an annual survey would be conducted and comparisons with benchmarks reflected in initiatives. Customer satisfaction and participation in social contribution activities were not shown in the management objectives table for this plan. - FY2020SoftenedAnnual report
「① Women as a percentage of the pool of management candidates: 15% or more ② Paid leave utilization rate: 75% (15 days or more)」
While specific targets were set for employee satisfaction, personnel systems, diversity and work-style reform, the customer satisfaction and social contribution participation targets previously presented could not be confirmed in the management objectives table for this plan. - FY2018RestatedAnnual report
「For our management objectives, we will set targets including those in the action plan formulated under the Act on Promotion of Women's Participation and Advancement in the Workplace (the Women's Participation and Advancement Act), as well as targets for customer and employee satisfaction and participation in social contribution activities, with the aim of achieving the vision set out in this plan.」
We continue to pursue improvements in employee satisfaction, customer satisfaction and participation in social contribution activities as management objectives, but have not provided specific numerical targets. - FY2017First statedAnnual report
「For our management objectives, we will set targets including those in the action plan formulated under the Act on Promotion of Women's Participation and Advancement in the Workplace (the Women's Participation and Advancement Act), as well as targets for customer and employee satisfaction and participation in social contribution activities, with the aim of achieving the vision set out in this plan.」
As management objectives under the medium-term plan, we explicitly stated for the first time the improvement of employee satisfaction based on workplace surveys, customer satisfaction based on CS surveys, and employees' participation rate in social contribution activities. No specific numerical targets were provided.