Enhancing Customer Responsiveness and Internal Operating Efficiency
First written in FY2018. 3 of 4 entries say "Advanced", first in FY2025. Latest entry: 2026-07-31.
72 other companies' latest entry also says "Advanced".
- 2026-07-31AdvancedEarnings presentation materials
「The AX Promotion Department and the cross-business-unit organization "AI CoE" officially launched」
Launched a company-wide framework to promote AI use involving the Chief AI Transformation Officer, the AX Promotion Department and a cross-business-unit organization. - FY2026AdvancedAnnual report
「Specifically, we will pursue fundamental transformation of the development process and the creation of new value in system development; improved sales efficiency and stronger sales capabilities through co-creation with AI; and higher productivity in indirect operations such as internal administrative work.」
The company presented an AX strategy to expand the scope of generative AI beyond development operations to sales efficiency, sales capabilities and internal back-office functions. - FY2025AdvancedAnnual report
「The company will introduce generative AI and low-code tools in stages after assessing their effects, thereby improving productivity in development operations and internal back-office functions.」
The company added a measure to introduce generative AI and low-code tools in development operations and back-office functions as a means of strengthening customer service capabilities and improving internal efficiency. - FY2018First statedAnnual report
「As the company has now entered the stage of realizing these benefits, it will further strengthen its ability to respond accurately and promptly from the customer’s perspective by improving productivity through thorough efficiency improvements in internal operations and other measures.」
To link the benefits of strengthening the company’s operating base to customer service, the company began independently presenting measures to improve internal operating efficiency and productivity and strengthen its ability to respond accurately and promptly.