Impact of System Failures on Value-Added Services
First written in FY2017. 2 of 7 entries say "Reframed", first in FY2019. Latest entry: 2026-10-23.
The whole theme swung hardest in 2026: 17 of 84 companies on the "Worse" side.
- FY2025ReframedAnnual report
「If a serious failure occurs in our group's systems or networks due to natural disasters, cyberattacks, including malware infections and unauthorized access, system failures, including equipment failures and software defects, or interruptions in communications or power supplies」
The company has expanded the system failure risk from its impact on value-added services to the overall risk to service provision, including cyberattacks, interruptions to communications and power supplies, and failures in implementing new technologies. It also describes measures including cloud services, multiple data centers, redundancy, backups, and disaster recovery. - FY2023MitigatedAnnual report
「In addition, to mitigate the risk of natural disasters, we ensure backup functionality and stable service operation by distributing data centers across different areas.」
As measures against the risk of ICT system failures, the company describes the development of rules, regular inspections and improvements, and the distribution of data centers. - FY2019ReframedAnnual report
「If a serious failure occurs in the relevant systems or communications networks due to natural disasters, accidents, computer viruses, unauthorized access, constraints on power supplies or large-scale power outages, failures or malfunctions, or other causes, it may become difficult to provide services to customers and maintain business operations」
The company has expanded the scope from the impact on value-added services previously identified to the risk that system failures, including communications networks, could affect service provision and overall business operations. - FY2018RestatedAnnual report
「The parking lot management system may also be affected by technical problems that could occur in IT systems and by virus attacks. Although this would not interfere with parking lot operations themselves, it could adversely affect the provision of value-added services essential to the customer-retention strategy that underpins our expansion, and business performance may be significantly affected.」
The company continues to identify the risk that system failures and viruses could affect value-added services. - FY2017First statedAnnual report
「The parking lot management system may also be affected by technical problems that could occur in IT systems and by virus attacks. Although this would not interfere with parking lot operations themselves, it could adversely affect the provision of value-added services essential to the customer-retention strategy that underpins our expansion, and business performance may be significantly affected.」
The company indicates the risk that system failures or viruses could affect value-added services necessary for customer retention, rather than parking lot operations themselves.