Suspension of shipments of nonconforming products and technical verification of quality impacts
First written in FY2022-Q3. 5 of 6 entries say "Advanced", first in FY2022. Latest entry: FY2025.
No other company in this theme has enough history to compare yet.
- FY2025AdvancedAnnual report
「With respect to Japanese Industrial Standards (JIS), all temporary certification suspensions were lifted as of 26 November 2024. Going forward, we will reliably complete the procedures required by certification bodies as necessary to obtain and maintain certification.」
The response to the nonconforming product issue progressed to the lifting of the temporary suspension of all certifications. Procedures for obtaining and maintaining certifications and strengthening the quality control framework remain ongoing. - FY2024AdvancedAnnual report
「For all products in which improper conduct was identified, we conduct tests for every inspection item specified in the inspection reports, make pass/fail determinations based on the results, and ship the products accordingly.」
The annual report stated that all inspection items are tested for every product in which improper conduct was identified, with products shipped after pass/fail determinations are made. It also indicated that the temporary suspension of 2 JIS certifications would be lifted. - FY2023AdvancedAnnual report
「For all products in which improper conduct was identified, we conduct tests for every inspection item specified in the inspection reports, make pass/fail determinations based on the results, and ship the products accordingly.」
For all products in which improper conduct was identified, all inspection items are tested, and products are shipped only after pass/fail determinations are made. - FY2023-Q1AdvancedAnnual report
「The hygiene of both products certified based on results obtained under test conditions differing from the Japan Water Works Association’s certification standards and products using non-designated raw materials has been confirmed as meeting the standards prescribed by ministerial ordinance. We also believe that none of the products for which we received notice of cancellation or temporary suspension of JIS certification, or products in which other improper conduct was identified, has been affected in terms of coating performance. However, together with our apologies, we are explaining individually and sequentially to customers the details of the matter and that the quality of the relevant products is assured, and are responding appropriately in accordance with their guidance.」
Technical evaluations have been provided regarding the impacts of the nonconforming products on hygiene and coating performance, and individual explanations and responses to customers are under way. - FY2022AdvancedAnnual report
「Taking into account the recommendations of the Special Investigation Committee, we formulated a series of measures to prevent recurrence. Some of these measures have already been implemented.」
The company progressed from suspending shipments of nonconforming products and conducting technical verification to formulating and partially implementing measures to prevent recurrence, including changing the quality assurance department’s reporting line, increasing and training personnel, reviewing rules and regulations, and improving the internal whistleblowing system. - FY2022-Q3First statedAnnual report
「We have suspended shipments of the products for which suspected improper conduct was identified (hereinafter, the “nonconforming products”) and are conducting technical verification, together with customers to whom the nonconforming products were shipped and relevant parties, including the Japan Water Works Association, of the quality impacts, including safety impacts, on products used by those customers.」
Shipment of products suspected of nonconformity has been suspended, and technical verification of the quality and safety impacts on customer products has begun jointly with relevant parties.