Improving Quality and Customer Satisfaction in Contracted Systems Development
First written in FY2020. 2 of 4 entries say "Advanced", first in FY2024-Q3. Latest entry: FY2026.
0 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「We will establish a structure that enhances cost competitiveness through rigorous project management and employee development to improve quality, productivity, technical capabilities and management capabilities. As customers’ requirements for their systems become more demanding, we are also working to improve quality using ISO9001 (quality management systems) in order to meet those requirements and achieve customer satisfaction.」
The company translated quality improvement into an organizational structure combining project management, employee development, cost competitiveness and operation of ISO9001. - FY2024-Q3AdvancedAnnual report
「Meanwhile, to improve profitability, the company has continued implementing measures including optimizing the per-person-month billing rates for staffing and quasi-mandate transactions, improving estimate accuracy for contracted transactions, and enforcing work-hour management. Partly as a result, the segment profit margin improved by 2.7 percentage points year on year.」
The company continued to optimize per-person-month billing rates, improve estimate accuracy, and enforce work-hour management, resulting in a 2.7-percentage-point year-on-year improvement in the segment profit margin. - FY2022RestatedAnnual report
「The company’s management policies are to “work every day to continuously improve customer satisfaction” and to “work to enable employees to lead healthy and fulfilling lives.”」
Continuous improvement in customer satisfaction is stated as a management policy. - FY2020First statedAnnual report
「We continue activities to maintain our high development capabilities and further improve quality. We will also strengthen operational efficiency through the use of IT and risk management to improve productivity.」
The company’s policy is to continuously maintain and improve quality, leveraging its integrated software and hardware development capabilities as a strength.