Shift from voice communications to contact center solutions incorporating SNS and AI

「Taking the full implementation of telephone network IP migration (PSTN migration) in 2025 as an opportunity, the Company is preparing to launch new services providing its own “0120” and other numbers for which the receiving party is charged. It aims to expand revenue by responding flexibly to customer needs and plans to grow the business through additional new services.」

「The Company continued developing new customers and systems compatible with PSTN migration for call center solutions combining the AmeyoJ call center system, developed by India-based Drishti-soft Solutions Pvt. Ltd. (now Exotel), for which it holds the Japanese distribution rights, with a per-second billing service. Under the latter service, the Company purchases large volumes of telephone lines provided by major telecommunications operators and resells them to call center operators on a per-second basis. Meanwhile, the Company has entered into interconnection agreements for voice telecommunications circuits with major telecommunications operators and others. Revenue from the resulting telecommunications connection charges, or access charges, declined due in part to the recognition during the first quarter of a reduction in revenue from the retroactive settlement of prior-period amounts. As a result, revenue was ¥1,584 million, down 24.3% year on year, and segment profit was ¥207 million, down 52.7%.」

「Domestic telecommunications business during the first nine months of the fiscal year recorded higher revenue and profit. The business combines the AmeyoJ call center system, developed by India-based Drishti-soft Solutions Pvt. Ltd., for which the Company holds the Japanese distribution rights, with a per-second billing service, under which large volumes of telephone lines provided by major telecommunications operators are purchased and resold to call center operators on a per-second basis. Although traffic related to COVID-19 recorded in the previous period declined significantly, revenue and profit increased as the Company strengthened new customer development, built telecommunications equipment compatible with PSTN migration, and developed systems and provided services. As a result, revenue was ¥3,192 million, up 0.5% year on year, and segment profit was ¥663 million, up 6.1%.」

「Domestic telecommunications business during the first six months of the fiscal year remained broadly at the prior-year level. Although traffic related to COVID-19 recorded in the previous period declined significantly, the Company strengthened new customer development, built telecommunications equipment compatible with the migration of telephone networks to IP (PSTN migration), and developed systems and provided services. As a result, revenue was ¥2,093 million, down 1.1% year on year, while segment profit was ¥438 million, up 1.7%.」

「Revenue from call center solutions combining the AmeyoJ call center system, developed by India-based Drishti-soft Solutions Pvt. Ltd., for which the Company holds the Japanese distribution rights, with a per-second billing service continued to grow. Under the latter service, the Company purchases large volumes of telephone lines provided by major telecommunications operators and resells them to call center operators on a per-second basis. As a result, revenue was ¥1,045 million, up 2.4% year on year, and segment profit was ¥208 million, up 13.9%.」

「IPS Pro Co., Ltd., which was spun off on 1 July 2022, holds the Japanese distribution rights for the AmeyoJ call center system developed by India-based Drishti-soft Solutions Pvt. Ltd. Sales of call center solutions combining AmeyoJ with a per-second billing service, under which large volumes of telephone lines provided by major telecommunications operators are purchased and resold to call center operators on a per-second basis, continued to increase steadily. As a result, revenue was ¥3,177 million, up 7.3% year on year, and segment profit was ¥624 million, up 10.0%.」

「Domestic telecommunications business during the first six months of the fiscal year continued to see steady growth in sales of call center solutions combining the AmeyoJ call center system, developed by India-based Drishti-soft Solutions Pvt. Ltd., for which the Company holds the Japanese distribution rights, with a per-second billing service. As a result, revenue was ¥2,117 million, up 4.6% year on year, and segment profit was ¥431 million, up 18.0%.」

「In Japan, the provision of services tailored to each customer’s needs, including software, telecommunications circuits and consulting, is expanding, particularly for call center operators experiencing growing demand for telecommunications traffic.」

「Rather than limiting itself to providing conventional low-cost telephone services, the Company will provide comprehensive solutions under a new concept, including an integrated customer management and call center system incorporating communication through social media and AI.」

「Revenue increased steadily through both the direct sales channel, which sells the AmeyoJ call center system and voice circuits billed by the second directly, and the partner sales channel, which operates in cooperation with CRM service providers and cloud BPO providers.」

「Domestic telecommunications business during the first six months of the fiscal year continued to see steady growth in sales of call center solutions combining the AmeyoJ call center system, developed by India-based Drishti-soft Solutions Pvt. Ltd., for which the Company holds the Japanese distribution rights, with a per-second billing service. Telecommunications traffic remained at a high level due to increased remote work resulting from the impact of COVID-19 and the launch of services for call centers handling COVID-19 vaccination appointments for local governments. As a result, revenue was ¥2,024 million, up 7.8% year on year, and segment profit was ¥365 million, up 27.0%.」

「Revenue from call center solutions increased through the combination of the AmeyoJ call center system, developed by India-based Drishti-soft Solutions Pvt. Ltd., for which the Company holds the Japanese distribution rights, and a per-second billing service. Under the latter service, the Company purchases large volumes of inbound billing services, including toll-free services, provided by major telecommunications operators and resells them to call center operators on a per-second basis. Telecommunications traffic also increased as remote work and web conferencing expanded due to the impact of COVID-19. As a result, revenue was ¥1,019 million, up 3.0% year on year, and segment profit was ¥158 million, up 11.9%.」

「Domestic telecommunications business during the first nine months of the fiscal year saw higher revenue from call center solutions combining the AmeyoJ call center system, developed by India-based Drishti-soft Solutions Pvt. Ltd., for which the Company holds the Japanese distribution rights, with a per-second billing service. Under the latter service, the Company purchases large volumes of inbound billing services, including toll-free services, provided by major telecommunications operators and resells them to call center operators on a per-second basis. Although traffic related to COVID-19 recorded in the previous period declined significantly, revenue and profit increased as the Company strengthened new customer development, built telecommunications equipment compatible with the migration of telephone networks to IP (PSTN migration), and developed systems and provided services. As a result, revenue was ¥2,774 million, up 15.3% year on year, and segment profit was ¥402 million, up 55.3%.」

「Revenue from call center solutions increased through the combination of the AmeyoJ call center system, developed by India-based Drishti-soft Solutions Pvt. Ltd., for which the Company holds the Japanese distribution rights, and a per-second billing service. Under the latter service, the Company purchases large volumes of inbound billing services, including toll-free services, provided by major telecommunications operators and resells them to call center operators on a per-second basis. Telecommunications traffic also increased as remote work and web conferencing expanded due to the impact of COVID-19. As a result, revenue was ¥1,878 million, up 18.5% year on year, and segment profit was ¥287 million, up 66.4%.」

「Revenue from call center solutions increased through the combination of the AmeyoJ call center system, developed by India-based Drishti-soft Solutions Pvt. Ltd., for which the Company holds the Japanese distribution rights, and a per-second billing service. Under the latter service, the Company purchases large volumes of inbound billing services, including toll-free services, provided by major telecommunications operators and resells them to call center operators on a per-second basis. Telecommunications traffic also increased as remote work and web conferencing expanded due to the impact of COVID-19.」

「Accordingly, the Company will promote the provision of more labor-saving systems, including a system that automatically transcribes conversations, stores the data in a database and makes it searchable.」

「Domestic telecommunications business during the third quarter saw higher revenue from call center voice services. The Company contracts in its own name for inbound billing services, including toll-free services, provided by major telecommunications operators and makes them available to call center operators. Revenue increased in part because customers could more easily switch from competing telecommunications operators. As a result, revenue was ¥2,406 million, up 17.5% year on year, and segment profit was ¥259 million, up 49.2%.」

「Domestic telecommunications business during the second quarter comprised expanded sales of call center solutions combining the AmeyoJ call center system, developed by India-based Drishti-soft Solutions Pvt. Ltd., for which the Company holds the Japanese distribution rights, with a per-second billing service. Under the latter service, the Company purchases large volumes of inbound billing services, including toll-free services, provided by major telecommunications operators and resells them to call center operators on a per-second basis.」

「Solution revenue for call centers increased through the combination of the AmeyoJ call center system, developed by India-based Drishti-soft Solutions Pvt. Ltd., for which the Company holds the Japanese distribution rights, and a per-second billing service. Under the latter service, the Company purchases large volumes of inbound billing services, including toll-free services, provided by major telecommunications operators and resells them to call center operators on a per-second basis.」

「Solution revenue for call centers increased through the combination of the AmeyoJ call center system, developed by India-based Drishti-soft Solutions Pvt. Ltd., for which the Company holds the Japanese distribution rights, and a per-second billing service. Under the latter service, the Company purchases large volumes of inbound billing services, including toll-free services, provided by major telecommunications operators and resells them to call center operators on a per-second basis.」

「During the first nine months of the fiscal year, voice services for MVNO operators declined because a major customer transferred its business to another company. However, license revenue increased with expanded sales of the AmeyoJ call center system, and call charge revenue also grew steadily with increased traffic for per-second billing services and other offerings. The Company will continue developing new customers in response to changes in the market environment.」

「During the first six months of the fiscal year, voice services for MVNO operators declined because a major customer transferred its business to another company. However, license revenue increased with expanded sales of the AmeyoJ call center system, and call charge revenue also grew steadily with increased traffic for per-second billing services and other offerings. The Company will continue developing new customers in response to changes in the market environment.」

「License revenue increased as sales of the AmeyoJ call center system expanded, while call charges also grew steadily with increased traffic for per-second billing services and other offerings. The Company will continue developing new customers in response to changes in the market environment.」

「The Company will provide contact center solutions under a new concept that includes communication through social media and AI, moving beyond conventional call centers.」