Ensuring Service Safety and Soundness
First written in FY2018. 10 of 17 entries say "Advanced", first in FY2021-Q3. Latest entry: FY2026.
2 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「The Group is working to create an environment that does not tolerate criminal activity by strengthening AI-based monitoring for unauthorized activity and enhancing authentication services at the Mercari Authentication Center, established to eliminate counterfeit branded products.」
Safety and soundness initiatives were translated into specific measures, including AI-based monitoring for unauthorized activity, the Authentication Center, a full-refund support program, and zero serious incidents. - FY2026-H1RestatedAnnual report
「Driving growth by creating a safe and secure marketplace and fundamentally improving the customer experience」
The Group has presented the creation of a safe and secure marketplace as an ongoing policy aimed at improving the customer experience and raising the growth rate. - FY2025AdvancedAnnual report
「The Group publicly disclosed its policy of thoroughly eliminating unauthorized users and providing thorough relief to customers, and continued to record zero serious incidents by strengthening its security framework.」
The Group translated its safety and soundness policy into specific measures and results: eliminating unauthorized users, providing relief to users, and maintaining zero serious incidents. - FY2024RestatedAnnual report
「To provide a safe and secure marketplace, the Group will continue to address the protection of personal information, measures against products that infringe intellectual property rights and other matters, making the safety and soundness of its services its highest priority.」
The Group makes safety and soundness its highest priority and continues measures involving personal information protection, products that infringe rights, and AI-based detection of prohibited transactions. - FY2023MitigatedAnnual report
「Decrease in the amount of losses from unauthorized use: 89.3% decrease」
The Group disclosed that the amount of losses from unauthorized use had decreased by 89.3% as a result of its measures against unauthorized use. - FY2023-Q1AdvancedAnnual report
「The proportion of users who had completed identity verification rose to 87.2%. This not only enables users to use the service with greater peace of mind and security, but also contributes to growth in the Credit business by streamlining the start of Credit service use.」
The proportion of verified users among Mercari Pay users rose to 87.2%, strengthening security and streamlining the start of Credit service use. - FY2022AdvancedAnnual report
「The C2C marketplace Mercari operated by the Group offers credit card payments for transactions on the platform. To prevent unauthorized account takeovers, including phishing fraud, the Group has strengthened measures against unauthorized logins by third parties through multifactor authentication and other methods when users log in to the platform. It also uses the EMV 3-D Secure identity verification service and conducts manual and system-based monitoring of transaction activity to comprehensively assess risk and prevent unauthorized use of buyers' credit cards by third parties.」
In addition to existing measures involving prohibited activities, monitoring and reporting, the Group implemented specific measures against unauthorized use, including multifactor authentication, EMV 3-D Secure, and manual and system-based monitoring. - FY2022-Q3AdvancedAnnual report
「The number of users who had completed identity verification also increased steadily, with the proportion of verified users among Mercari Pay users rising to 85.6%.」
The proportion of verified Mercari Pay users rose to 85.6%, demonstrating progress in identity verification toward a safe and secure user environment. - FY2021AdvancedAnnual report
「The Group is actively promoting identity verification through eKYC and other means. More than 80% of users have completed identity verification, and preparations are under way to provide users with a safer and more secure environment while facilitating future business expansion.」
In addition to the progress reflected in more than 80% of users completing identity verification, the Group is advancing eKYC, measures against unauthorized use, and safety measures involving prohibited activities, monitoring and reporting. - FY2021-Q3AdvancedAnnual report
「The Group is actively advancing the creation of a safe and secure user environment, including by launching identity verification and measures against unauthorized use using JPKI (Note 2), the first such application in the payments industry.」
Mercari Pay launched identity verification and measures against unauthorized use using JPKI, the first such application in the payments industry, putting specific safety measures in place. - FY2021-Q2RestatedAnnual report
「The Group is working to create a safe and secure user environment by further strengthening identity verification and measures against unauthorized use of Mercari Pay.」
The Group reaffirmed its policy of building a safe and secure user environment by strengthening identity verification and measures against unauthorized use of Mercari Pay. - FY2021-Q1RestatedAnnual report
「The Group is working to create a safe and secure user environment by further strengthening identity verification and measures against unauthorized use of Mercari Pay.」
The Group continues to build a safe and secure user environment, further strengthening identity verification and measures against unauthorized use of Mercari Pay. - FY2019RestatedAnnual report
「To provide a safe and secure marketplace, the Group will continue to address the protection of personal information, measures against products that infringe intellectual property rights and other matters, making the safety and soundness of its services its highest priority.」
The Group has reiterated its policy of making safety and soundness its highest priority and continuing measures to protect personal information and address products that infringe rights. - FY2018First statedAnnual report
「To provide a safe and secure marketplace, the Group will continue to address the protection of personal information, measures against products that infringe intellectual property rights and other matters, making the safety and soundness of its services its highest priority.」
The Group regards a safe and secure marketplace as its highest priority and continues to address the protection of personal information and measures against products that infringe intellectual property rights.