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CyberSolutions (436A) · RiskFirst stated

Customer support capacity risk due to a sharp increase in the number of contracts

First written in FY2026. . Latest entry: FY2026.

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Insufficient customer support capacity due to a surge in contractsA theme 1 companies write about · 1 as a headwind · 0 as a tailwind

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  1. FY2026First statedAnnual report

    「If a sharp increase in the number of contracts causes delays in responding to support requests, customer satisfaction may decline, leading to cancellations and affecting the Company’s financial position and results of operations.」

    The Company cites education and training, reporting delayed cases to the Management Committee, and using AI for customer support and to assist internal support personnel as mitigation measures.
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Customer support capacity risk due to a sharp increase in the number of contracts | CyberSolutions Inc. (436A) | Komori