Contract termination due to loss of trust, reputational damage, and BPO-related issues
First written in FY2016. 2 of 3 entries say "Restated". Latest entry: FY2019.
No other company in this theme has enough history to compare yet.
- FY2019RestatedAnnual report
「If a serious incident, complaint or similar problem attributable to the BPO operations of the Group occurs, the outsourcing agreement with a client may be terminated. Such terminations may also spread to other clients.」
The risk of contract termination and spillover resulting from serious BPO incidents and complaints is reiterated. - FY2017RestatedAnnual report
「If a serious incident, complaint or similar problem attributable to the BPO operations of the Group occurs, the outsourcing agreement with a client may be terminated. Such terminations may also spread to other clients.」
The risk of contract termination and spillover resulting from serious BPO incidents and complaints is reiterated. - FY2016First statedAnnual report
「If a serious incident, complaint or similar problem attributable to the BPO operations of the Group occurs, the outsourcing agreement with a client may be terminated. Such terminations may also spread to other clients.」
This indicates that credit problems involving clients or serious problems in the Group's own BPO operations could lead to contract termination and spread to other customers.