Deepening Relationships with Existing Customers and Developing New Business with Major Companies
First written in FY2022-Q3. 5 of 11 entries say "Advanced", first in FY2022. Latest entry: 2026-08-13.
47 other companies' latest entry also says "Advanced".
- 2026-08-13AdvancedEarnings presentation
「The number of new business meetings exceeded the level in the same period of the previous year, and together with proactive marketing activities, we are focusing on securing new sales from the second half onward.」
In the HR business, the number of new business meetings exceeded the level in the same period of the previous year, and the company indicated sales activities aimed at securing new revenue from the second half onward. - FY2026AdvancedAnnual report
「Based on data obtained through the flagship GROW360 service, we provide consulting that offers end-to-end support, from developing strategic skills maps through measuring the ROI of human capital investment.」
The HR business expanded beyond evaluation services alone into upstream support, including skill-map development, measurement of the ROI of human capital investment, and human capital IR. Revenue was ¥281.900 million, up 18.3% from the previous fiscal year. - FY2025AdvancedAnnual report
「As an indicator of this, the repeat rate among existing customers in the fiscal year ending March 2025 improved from 61% in the previous fiscal year to 66%.」
For recurring business with existing customers, the repeat rate improved from 61% to 66%. However, the HR business as a whole reported lower revenue due to quality and delivery issues with new products. - FY2025-H1WorsenedAnnual report
「However, the number of companies participating in the Human Capital Theory Empirical Research Group decreased from the same period of the previous year, and revenue from projects under the business alliance is not expected to contribute until the third quarter of the consolidated fiscal year. As a result, segment revenue was ¥95.675 million, down 26.5% year on year, and the segment recorded a loss of ¥42.335 million, compared with segment profit of ¥36.104 million in the same period of the previous year.」
In the HR business, the number of participating companies in the research group declined, and revenue from projects under the business alliance with Sumitomo Mitsui Trust Bank is not expected to contribute until the third quarter or later, resulting in lower revenue and a segment loss. - FY2024AdvancedAnnual report
「In fiscal 2023, the total number of customers increased significantly to 79 companies (62 in the same period of the previous year), reaching a record high. In addition, through the business alliance with Sumitomo Mitsui Trust Bank, we began providing companies doing business with the bank with visualization and analysis services for capabilities using GROW360.」
The total number of HR business customers increased from 62 to 79, reaching a record high. We also began developing a new customer base through the alliance with Sumitomo Mitsui Trust Bank. - FY2023WorsenedAnnual report
「In fiscal 2022, the number of major customers with cumulative revenue of at least ¥10 million increased to 10, up 3 from the same period of the previous year, but the total number of customers remained at 62, compared with 65 in the same period of the previous year. Average revenue per customer (Note 1) remained high at more than ¥5 million, but declined slightly by 5% year on year, resulting in lower business revenue than in the previous fiscal year. Recurring revenue (Note 2) was 82%.」
Although the number of major customers increased, the total number of customers declined from 65 to 62 and average revenue per customer fell 5%. Shortfalls and delays in follow-up with existing customers, product expansion, and diversification of new-customer acquisition channels emerged as specific factors behind the revenue decline. - FY2023-Q3RestatedAnnual report
「However, revenue from the HR business declined year on year due to factors including insufficient product expansion for existing customers and delays in diversifying channels for developing new customers, resulting from delays in changing sales initiatives, as well as the negative impact of current economic conditions on existing customers’ businesses.」
The company continued to cite delays and shortfalls in follow-up sales to existing customers, product expansion, and diversification of channels for developing new customers, together with declining revenue from the HR business. - FY2023-Q2WorsenedAnnual report
「However, although the new business performed steadily in the HR business, revenue declined year on year due to factors including insufficient product expansion for existing customers and delays in diversifying channels for developing new customers, resulting from delays in changing sales initiatives, as well as the negative impact of current economic conditions on the existing-customer business.」
Delays and shortfalls in follow-up sales to existing customers, product expansion, and diversification of channels for developing new customers resulted in a year-on-year decline in revenue from the HR business. - FY2023-Q1RestatedAnnual report
「In the HR business, we worked to expand ongoing transactions with existing customers while developing new customers, primarily large companies.」
Continuing to expand transactions with existing customers and develop new customers, primarily large companies. - FY2022AdvancedAnnual report
「In fiscal 2021, the number of customers was 65, compared with 58 in the same period of the previous year. Together with a 16% year-on-year increase in average revenue per customer, this drove business growth.」
Both the number of customers and average revenue per customer increased as relationships with existing customers deepened, new major-account customers were developed, and use expanded across multiple levels and entire companies. - FY2022-Q3First statedAnnual report
「In the HR business, we worked to expand ongoing transactions with existing customers while developing new customers, primarily large companies. Revenue from service use across entire organizations and multiple levels, as well as from human-resource development, has increased due to deeper relationships with key customers and the emergence of new needs associated with changes in work styles.」
The company described expanding transactions with existing customers, developing new major-account customers, and deepening relationships with key customers.