Creating Customer Value by Putting CS First
First written in FY2016. 16 of 19 entries say "Restated". Latest entry: FY2022-Q1.
No other company in this theme has enough history to compare yet.
- FY2022-Q1ReframedAnnual report
「The Group’s vision is to be “a company that provides dreams for the future by expanding the possibilities of plastics and creating value for customers.”」
The customer-value-creation policy has been reframed from the former “CS First” wording as a vision of expanding the possibilities of plastics and providing dreams for the future through customer value creation. - FY2021-Q3RestatedAnnual report
「Even amid this business environment, the Group has made improving CS (Customer Satisfaction) its top priority and is operating its businesses under the basic policy of achieving “niche and top market shares” in the functional chemicals field while expanding the scale of its businesses.」
Continues the basic policy of prioritizing customer satisfaction and pursuing niche and top market shares in functional chemicals and business-scale expansion. - FY2021-Q2RestatedAnnual report
「Even amid these headwinds, the Group has made improving CS (Customer Satisfaction) its top priority and is operating its businesses under the basic policy of achieving “niche and top market shares” in the functional chemicals field while expanding the scale of its businesses.」
Continues to prioritize customer satisfaction even under the impact of COVID-19. - FY2020RestatedAnnual report
「Amid this business environment, the Group has made improving CS (Customer Satisfaction) its top priority and is operating its businesses under the basic policy of achieving “niche and top market shares” in the functional chemicals field while expanding the scale of its businesses.」
Maintains the priority placed on improving customer satisfaction while also identifying niche and top market shares in functional chemicals and business-scale expansion as basic policies. - FY2020-Q3RestatedAnnual report
「Amid this business environment, the Group has made improving CS (Customer Satisfaction) its top priority and is operating its businesses under the basic policy of “expanding the scale of our businesses while achieving ‘niche and top market shares’ in the functional chemicals field through the implementation of ‘One Sumibe (a Group-wide cross-functional initiative)’ in line with the SDGs.”」
Continues the basic policy of prioritizing customer satisfaction and pursuing market share and business-scale expansion in functional chemicals through One Sumibe in line with the SDGs. - FY2020-Q2RestatedAnnual report
「Amid this business environment, the Group has made improving CS (Customer Satisfaction) its top priority and is operating its businesses under the basic policy of “expanding the scale of our businesses while achieving ‘niche and top market shares’ in the functional chemicals field through the implementation of ‘One Sumibe (a Group-wide cross-functional initiative)’ in line with the SDGs.”」
Continues the policy of prioritizing customer satisfaction and pursuing market share and business-scale expansion in functional chemicals through One Sumibe in line with the SDGs. - FY2020-Q1ReframedAnnual report
「Amid this business environment, the Group has made improving CS (Customer Satisfaction) its top priority and is operating its businesses under the basic policy for the new medium-term management plan beginning this fiscal year: “Expand the scale of our businesses while achieving ‘niche and top market shares’ in the functional chemicals field through the implementation of ‘One Sumibe (a Group-wide cross-functional initiative)’ in line with the SDGs.”」
The former “CS First” policy has been reframed around improving customer satisfaction, One Sumibe in line with the SDGs, achieving niche and top market shares in functional chemicals, and expanding business scale. - FY2019RestatedAnnual report
「In carrying out the above initiatives, the Group continues to prioritize CS (Customer Satisfaction), actively promote collaboration and cooperation inside and outside the Group, and pursue deeper customer relationships by implementing “One Sumibe” as a Group-wide initiative.」
Continues to prioritize customer satisfaction in executing the three basic strategies. - FY2019-Q3RestatedAnnual report
「Amid this business environment, the Group is promoting active collaboration and cooperation inside and outside the Group based on CS (Customer Satisfaction) First, while deepening customer relationships by implementing “One Sumibe” as a Group-wide initiative.」
Continues to emphasize CS (Customer Satisfaction) First, internal and external collaboration and cooperation, and deeper customer relationships through One Sumibe. - FY2019-Q2RestatedAnnual report
「Amid this business environment, the Group is promoting active collaboration and cooperation inside and outside the Group under CS (Customer Satisfaction) First, while deepening customer relationships by implementing “One Sumibe” as a Group-wide initiative.」
Maintains CS (Customer Satisfaction) First as the basic principle and continues to promote internal and external collaboration and cooperation and deeper customer relationships through One Sumibe. - FY2019-Q1RestatedAnnual report
「Amid this business environment, the Group is promoting active collaboration and cooperation inside and outside the Group under CS (Customer Satisfaction) First, while deepening customer relationships by implementing “One Sumibe” as a Group-wide initiative.」
Continues to emphasize CS First, internal and external collaboration and cooperation, and deeper customer relationships through “One Sumibe.” - FY2018RestatedAnnual report
「Amid this business environment, the Group is promoting active collaboration and cooperation inside and outside the Group under CS (Customer Satisfaction) First, while deepening customer relationships through the new “One Sumibe” initiative.」
Continues to promote customer satisfaction first, internal and external collaboration and cooperation, and deeper customer relationships. - FY2018-Q3RestatedAnnual report
「Amid this business environment, the Group is deepening its relationships with customers under CS (Customer Satisfaction) First, promoting “One Sumibe,” conducting marketing activities for the Group’s full product range, and actively pursuing collaboration and cooperation inside and outside the Group.」
Maintains “CS (Customer Satisfaction) First” while also highlighting “One Sumibe,” marketing of the Group’s full product range, and deeper customer relationships. - FY2018-Q2RestatedAnnual report
「Amid this business environment, the Group is deepening its relationships with customers under “CS (Customer Satisfaction) First” and actively promoting collaboration and cooperation inside and outside the Group. Leveraging its core plastics technologies, the Group has pursued the following basic strategies to build a higher-value-added business structure and enhance corporate value over the medium to long term.」
Continues to emphasize customer satisfaction first, deeper customer relationships, collaboration and cooperation inside and outside the Group, and the development of a higher-value-added business structure. - FY2018-Q1RestatedAnnual report
「Amid this business environment, the Group is deepening its relationships with customers under “CS (Customer Satisfaction) First,” strengthening collaboration and cooperation inside and outside the Group, and promoting business-structure transformation through cost-structure reforms.」
Maintains “CS (Customer Satisfaction) First” while emphasizing deeper customer relationships, internal and external collaboration and cooperation, and business-structure transformation through cost-structure reform. - FY2017-Q3RestatedAnnual report
「Amid this business environment, the Group adopted “CS (Customer Satisfaction) First” as its fundamental policy for business activities and pursued the following basic strategies by actively promoting collaboration and cooperation inside and outside the Group, uncovering market needs, and bringing together the capabilities of individuals, organizations and the Company as a whole while pursuing sustainable growth.」
Continues to identify “CS First” as the fundamental policy for business activities. - FY2017-Q2RestatedAnnual report
「Amid this business environment, the Group adopted “CS First” as its fundamental policy for business activities and pursued the following basic strategies by actively promoting collaboration and cooperation inside and outside the Group, uncovering market needs, bringing together the capabilities of individuals, organizations and the Company as a whole, and initiating structural reforms to transform the Group’s business structure while pursuing sustainable growth.」
Continues to position “CS First” as the basic policy, while also emphasizing business-structure transformation through internal and external collaboration and cooperation and structural reform. - FY2017-Q1RestatedAnnual report
「Amid this business environment, the Group adopted “CS First” as its fundamental policy for business activities and pursued the following policies by actively promoting collaboration and cooperation inside and outside the Group, uncovering market needs, bringing together the capabilities of individuals, organizations and the Company as a whole, and seeking sustainable growth.」
Continues to identify “CS First” as the fundamental policy for business activities. - FY2016First statedAnnual report
「“CS (Customer Satisfaction) First” as the fundamental policy for business activities」
Positions customer satisfaction as the fundamental principle underlying business activities across the Group.