Risk of Product and Service Quality Issues
First written in FY2017. 4 of 7 entries say "Mitigated", first in FY2021. Latest entry: FY2026.
Denka moved to the "Worse" side of this theme in 2022.
The whole theme swung hardest in 2022: 1 of 6 companies on the "Worse" side.
1 other company's latest entry also says "Mitigated".
- FY2026MitigatedAnnual report
「As we have confirmed that the measures to prevent recurrence were complete as of the end of March 2026, we hereby report this and will conclude our regular reports on the progress of those measures.」
The measures to prevent recurrence concerning the improper conduct involving third-party certification and other matters were confirmed complete as of the end of March 2026, and regular reporting was concluded. - FY2025MitigatedAnnual report
「Our group places the trust of society and customers first and has established a three-tier quality assurance structure, with quality assurance divisions at the head office corporate functions, each business division, and each production site, to provide products that can be used with confidence.」
In response to quality issue risk, the company describes a three-tier quality assurance structure comprising the head office, business divisions, and production sites. - FY2024MitigatedAnnual report
「We are taking the findings of the investigation report seriously and pursuing fundamental corrective measures with full commitment to instill a management stance that prioritizes compliance throughout our group.」
In response to quality issue risk, the company is working to instill a compliance-first stance and fundamental corrective measures based on the findings of the external investigation report. - FY2023MaterialisedAnnual report
「It was discovered that improper conduct had occurred in connection with certification by Underwriters Laboratories Limited Liability Company, a US-based third-party safety science organization, involving certain resin products manufactured and sold by the company and its equity-method affiliate 東洋スチレン㈱. It was also discovered that 東洋スチレン㈱ had engaged in improper conduct concerning the Components and Materials Registration System (CMJ Registration System), established in Japan in connection with the Electrical Appliances and Materials Safety Act. These matters are collectively referred to below as the "improper conduct."」
Improper conduct concerning third-party certification and the CMJ Registration System was discovered, and the existing quality issue risk materialized as a specific event. - FY2022-Q3MaterialisedAnnual report
「We recorded expenses associated with the voluntary recall of certain lots of COVID-19 antigen rapid diagnostic kits manufactured by the company.」
In connection with the voluntary recall of certain lots of COVID-19 antigen rapid diagnostic kits, the company recorded ¥1,015 million in product recall-related expenses. Quality issue risk has materialized as actual expenses. - FY2021MitigatedAnnual report
「Our group places the trust of society and customers first and has taken comprehensive measures to provide products that can be used with confidence. These measures include establishing a quality assurance division in each business segment, pursuing continuous quality improvement for applicable products at all sites of the company and its major subsidiaries, and obtaining certification under ISO quality management system standards.」
In response to quality issue risk, the company describes quality assurance divisions for each segment, continuous quality improvement, and the acquisition of ISO certification. - FY2017First statedAnnual report
「If an unexpected quality issue arises in the products or services of our group, it may adversely affect our group's business performance and financial condition.」
The company identifies unexpected quality issues as a risk, noting that quality assurance has become more complex due to the integration of advanced and complex technologies and external procurement of raw materials.