Expansion of Customer Count and Average Revenue per Customer
First written in FY2020-Q2. 15 of 24 entries say "Advanced", first in FY2020-Q3. Latest entry: 2026-09-14.
The whole theme swung hardest in 2025: 1 of 11 companies on the "Worse" side.
2 other companies' latest entry also says "Other".
- 2026-09-14OtherFinancial results briefing materials
「ユニーク顧客数は、エンタープライズ顧客への注力によりSMBが減少し、全体では187社となり前四半期から減少」
エンタープライズ顧客への注力によりユニーク顧客数は前四半期から減少した一方、既存エンタープライズ顧客向け大型案件の増加によりARPUは上昇した。顧客数と顧客単価の動きが分かれている。 - FY2026-H1Higher average revenue per customer, slight decline in customer countAnnual report
「In Creative & Engineering, solid orders from existing customers resulted in 227 unique customers, average monthly revenue per customer of ¥6.133 million and revenue of ¥7,033 million, up 28.5% year on year, for the first six months of the current consolidated fiscal year.」
The company continues to use all-customer KPIs. The number of unique customers decreased from 228 to 227 year on year, while average monthly revenue per customer increased from ¥4.986 million to ¥6.133 million. Revenue also increased 28.5% year on year, supported by solid orders from existing customers. - FY2025AdvancedAnnual report
「The number of unique customers in Creative & Engineering was 285 in the fiscal year ended December 2025, and average monthly revenue per customer was ¥5.057 million, both showing steady performance. For the fiscal year ending December 2026, the company expects 301 unique customers and average monthly revenue per customer of ¥5.411 million.」
Under the new KPIs, the number of unique customers was 285 in the fiscal year ended December 2025 and average monthly revenue per customer was ¥5.057 million. For the fiscal year ending December 2026, the company forecasts 301 unique customers and ¥5.411 million. The company continues to pursue growth by expanding its customer base and increasing average revenue per customer. - 2026-03-05AdvancedGeneral Meetings of Shareholders
「In Creative & Engineering, supported by the continued receipt of stable, solid orders from existing customers, the number of unique customers for the consolidated fiscal year was 285, average monthly customer revenue was ¥5.057 million, and revenue was ¥11,229 million, up 7.9% from the previous consolidated fiscal year.」
The company reported new KPIs for the fiscal year ended December 2025: 285 unique customers and average monthly customer revenue of ¥5.057 million. - FY2025-H1ReframedAnnual report
「The Group has traditionally used the number of subscription customers and average monthly revenue per subscription customer in Creative & Engineering as key performance indicators (KPIs) for assessing progress toward its management objectives. From the fiscal year ending December 2025, it will change its KPIs to the number of unique customers in Creative & Engineering, defined as the actual number of customers that conducted transactions during the period, and average monthly revenue per customer, defined as total revenue for the period divided by the total number of transacting customers during the same period. The change reflects the judgment that, as revenue from transaction-based customers has increased in recent years and become more important, it is appropriate to use the total number of transacting customers and average monthly revenue across all customers as KPIs.」
From the fiscal year ending December 2025, the KPIs were changed from the number of subscription customers and average monthly revenue per subscription customer to the number of unique customers and average monthly revenue per customer on an all-customer basis. Under the new KPIs, the company reported 228 unique customers and average monthly revenue per customer of ¥4.986 million. - FY2024-H1Higher customer count, lower average revenue per customerAnnual report
「Amid this operating environment, the Group operates two service lines within the single Digital Creative Studio business segment to provide services tailored to customer needs: Creative & Engineering, which creates digital products together with customers, and Talent Platform, which discovers and develops the talent needed to create digital products and places that talent with customers. Expanding the customer base and average revenue per customer are key priorities. In Creative & Engineering, continued, stable and solid orders from existing customers and ongoing growth in new customers resulted in 127 subscription customers, average monthly revenue per customer of ¥5.139 million and revenue of ¥5,668 million, up 7.4% year on year, for the first six months of the current consolidated fiscal year.」
The number of subscription customers increased from 124 in the first quarter of 2024 to 127, while average monthly revenue per customer declined from ¥5.204 million to ¥5.139 million. Expanding through recurring orders from existing customers and growth in new customers remains a key priority. - FY2024-Q1AdvancedAnnual report
「Amid this operating environment, the Group operates two service lines within the single Digital Creative Studio business segment to provide services tailored to customer needs: Creative & Engineering, which creates digital products together with customers, and Talent Platform, which discovers and develops the talent needed to create digital products and places that talent with customers. Expanding the customer base and average revenue per customer are key priorities. In Creative & Engineering, continued, stable and solid orders from existing customers and ongoing growth in new customers resulted in 124 subscription customers, average monthly revenue per customer of ¥5.204 million and revenue of ¥2,966 million, up 13.5% from the previous fiscal year, for the first quarter of the current consolidated fiscal year.」
The number of subscription customers increased from 121 at the end of 2023 to 124, while average monthly revenue per customer rose from approximately ¥5.18 million to ¥5.204 million. The company continues to pursue growth through recurring orders from existing customers and an expanding new-customer base. - FY2023AdvancedAnnual report
「As of the end of the fiscal year ended December 2023, the number of subscription customers had increased 10.0% year on year through stronger lead generation and lead nurturing. Average monthly revenue per customer had increased 2.4% year on year, reflecting successful upselling through deeper engagement with existing customers and stable service delivery, as well as increased business with enterprise companies,」
The number of subscription customers increased from 110 to 121, while average monthly revenue per customer rose from ¥5.06 million to ¥5.18 million. Lead generation, deeper engagement with existing customers, upselling and enterprise business were identified as specific measures, with targets of 140 customers and ¥5.27 million by the end of 2024. - FY2023-Q3Decline in Customer Numbers and Increase in Average SpendAnnual report
「In Creative & Engineering, due to continued increases in orders from existing customers and new customers, the number of stock-type customers during the first nine months of the current fiscal year was 114, average revenue per customer was ¥5.208 million, and revenue was ¥8,061 million, up 16.6% year on year.」
The number of subscription customers decreased from 116 in the previous quarter to 114, while average revenue per customer increased from ¥5.088 million to ¥5.208 million. The company continues to pursue growth by increasing orders from existing customers and expanding its new-customer base. - FY2023-Q2AdvancedAnnual report
「In Creative & Engineering, due to continued steady, recurring orders from existing customers and an increase in new customers, the number of stock-type customers during the first six months of the current fiscal year was 116, monthly average revenue per customer was ¥5.088 million, and revenue was ¥5,277 million, up 17.0% year on year.」
The number of stock-type customers increased from 114 in the previous quarter to 116, and monthly average revenue per customer also rose from ¥4.841 million to ¥5.088 million. Expansion through continued orders from existing customers and an increase in new customers continues. - FY2023-Q1Higher customer count, lower average revenue per customerAnnual report
「Against this management environment, our Group operates two service lines within its single Digital Creative Studio business segment to provide services suited to customers' needs: Creative & Engineering, which creates digital products together with customers, and Talent Platform, which identifies and develops the personnel needed to create digital products and places them with customers. The Group is focusing on expanding its customer base and average revenue per customer as key priorities. In Creative & Engineering, due to continued steady, recurring orders from existing customers and an increase in new customers, the number of stock-type customers during the first quarter of the current fiscal year was 114, monthly average revenue per customer was ¥4.841 million, and revenue was ¥2,611 million, up 12.8% from the previous consolidated fiscal year.」
The number of stock-type customers increased from 110 at the end of 2022 to 114, while monthly average revenue per customer declined from ¥5.064 million to ¥4.841 million. The key priority of expanding the customer base and average revenue per customer through continued orders from existing customers and an increase in new customers remains in place. - FY2022AdvancedAnnual report
「These metrics have increased steadily, as shown in the table below. At the end of the fiscal year ended December 2022, the number of stock-type customers increased 15.7% year on year through stronger lead generation and lead nurturing, while monthly average revenue per customer increased 6.5% year on year due to successful upselling through deeper relationships with existing customers and stable service delivery, as well as an increase in transactions with enterprise companies. We recognize that business initiatives aimed at sustaining revenue growth are progressing smoothly.」
The number of stock-type customers increased from 95 at the end of 2021 to 110, while monthly average revenue per customer rose from ¥4.752 million to ¥5.064 million. For the end of 2023, the company forecasts 133 customers and ¥4.83 million, indicating an expected expansion in customer count while the forecast average revenue per customer is below the actual figure at the end of 2022. - FY2022-Q3AdvancedAnnual report
「In Creative & Engineering, due to continued increases in orders from existing customers and new customers, the number of stock-type customers during the first nine months of the current fiscal year was 107, average revenue per customer was ¥5.098 million, and revenue was ¥6,907.537 million.」
The number of stock-type customers increased from 105 in the previous quarter to 107, while average revenue per customer rose from ¥5.089 million to ¥5.098 million. Expansion through increased orders from existing customers and an increase in new customers also continues. - FY2022-Q2Higher customer count, lower average revenue per customerAnnual report
「Against this management environment, our Group operates two service lines within its single Digital Creative Studio business segment to provide services suited to customers' needs: Creative & Engineering, which creates digital products together with customers, and Talent Platform, which identifies and develops the personnel needed to create digital products and places them with customers. The Group is focusing on expanding its customer base and average revenue per customer as key priorities. In Creative & Engineering, due to continued steady, recurring orders from existing customers and an increase in new customers, the number of stock-type customers during the first six months of the current fiscal year was 105, monthly average revenue per customer was ¥5.089 million, and revenue was ¥4,511.932 million.」
The number of customers increased from 98 in the previous quarter to 105, while monthly average revenue per customer declined from ¥5.244 million to ¥5.089 million. The policy of expanding through continued, stable orders and an increase in new customers remains in place. - FY2022-Q1AdvancedAnnual report
「Against this management environment, our Group operates two service lines within its single Digital Creative Studio business segment to provide services suited to customers' needs: Creative & Engineering, which creates digital products together with customers, and Talent Platform, which identifies and develops the personnel needed to create digital products and places them with customers. The Group is focusing on expanding its customer base and average revenue per customer as key priorities. In Creative & Engineering, due to continued steady, recurring orders from existing customers and an increase in new customers, the number of stock-type customers during the first quarter of the current fiscal year was 98, monthly average revenue per customer was ¥5.244 million, and revenue was ¥2,316.171 million.」
The expansion of the customer base and average revenue per customer remains a key priority. The number of stock-type customers increased from 95 at the end of 2021 to 98, while monthly average revenue per customer rose from ¥4.75 million to ¥5.244 million. Continued orders from existing customers and an increase in new customers are cited as measures. - FY2021AdvancedAnnual report
「Our Group has achieved business growth by steadily building both metrics. As of the end of 2021, the number of stock-type customers is expected to be 95 and monthly average revenue per customer ¥4.75 million; as of the end of 2022, the figures are expected to be 107 customers and ¥5.49 million, respectively.」
The number of stock-type customers increased from 92 to 95, while monthly average revenue per customer rose from ¥4.629 million to ¥4.75 million. The company additionally forecasts 107 customers and ¥5.49 million at the end of 2022. - FY2021-Q3AdvancedAnnual report
「Against this management environment, our Group operates two service lines within its single Digital Creative Studio business segment to provide services suited to customers' needs: Creative & Engineering, which creates digital products together with customers, and Talent Platform, which identifies and develops the personnel needed to create digital products and places them with customers. The Group is focusing on expanding its customer base and average revenue per customer as key priorities. In Creative & Engineering, due to an increase in orders from existing customers, the number of stock-type customers during the first nine months of the current fiscal year was 92, average revenue per customer was ¥4.629 million, and revenue was ¥4,826.533 million.」
The number of stock-type customers was unchanged at 92 from the previous quarter, while average revenue per customer increased from ¥4.435 million to ¥4.629 million. An increase in orders from existing customers is also cited. - FY2021-Q2AdvancedAnnual report
「Against this management environment, our Group operates two service lines within its single Digital Creative Studio business segment to provide services suited to customers' needs: Creative & Engineering, which creates digital products together with customers, and Talent Platform, which identifies and develops the personnel needed to create digital products and places them with customers. Based on its medium-term management plan, the Group is focusing on expanding its customer base and average revenue per customer as key priorities. In Creative & Engineering, due to continued steady, recurring orders from existing customers and an increase in new customers, the number of stock-type customers during the first six months of the current fiscal year was 92, average revenue per customer was ¥4.435 million, and revenue was ¥3,032.294 million.」
The expansion of the customer base and average revenue per customer remains a key priority. The number of stock-type customers increased from 88 in the first quarter to 92, while average revenue per customer rose from ¥4.391 million to ¥4.435 million. Continued orders from existing customers and an increase in new customers are also cited. - FY2021-Q1AdvancedAnnual report
「Against this management environment, our Group operates two service lines within its single Digital Creative Studio business segment to provide services suited to customers' needs: Creative & Engineering, which creates digital products together with customers, and Talent Platform, which identifies and develops the personnel needed to create digital products and places them with customers. The Group is focusing on expanding its customer base and average revenue per customer as key priorities. In Creative & Engineering, due to continued steady, recurring orders from existing customers and an increase in new customers, the number of stock-type customers during the first quarter of the current fiscal year was 88, monthly average revenue per customer was ¥4.391 million, and revenue was ¥1,524.726 million.」
The expansion of the customer base and average revenue per customer remains a key priority. In the first quarter, the number of stock-type customers was 88 and monthly average revenue per customer was ¥4.391 million. Both increased from 85 customers and ¥3.890 million at the end of the previous fiscal year. - FY2020AdvancedAnnual report
「These metrics have increased steadily, as shown in the table below. At the end of the fiscal year ended December 2020, the number of stock-type customers increased 18.1% year on year through stronger lead generation and lead nurturing, while monthly average revenue per customer increased 26.1% year on year due to successful upselling through deeper relationships with existing customers and stable service delivery, as well as an increase in transactions with enterprise companies. We recognize that business initiatives aimed at sustaining revenue growth are progressing smoothly.」
The number of stock-type customers was 85 and monthly average revenue per customer was ¥3.89 million, with the figures expected to reach 101 customers and ¥4.27 million, respectively, by the end of 2021. In addition to the increases in customer count and average revenue per customer, the company identifies lead generation, deeper relationships with existing customers, upselling and increased transactions with enterprise companies as measures to drive growth. - FY2020-Q3AdvancedAnnual report
「Against this management environment, our Group operates two service lines within its single Digital Creative Studio business segment to provide services suited to customers' needs: Creative & Engineering, which creates digital products together with customers, and Talent Platform, which identifies and develops the personnel needed to create digital products and places them with customers. The Group continues to focus on expanding its customer base and average revenue per customer as key priorities.」
Expansion of the customer base and average revenue per customer remains a key priority. The number of stock-type customers was 77, unchanged from the previous disclosure, while average revenue per customer increased from ¥3.737 million to ¥3.825 million. - FY2020-Q2First statedAnnual report
「Against this management environment, our Group operates two service lines within its single Digital Creative Studio business segment to provide services suited to customers' needs: Creative & Engineering, which creates digital products together with customers, and Talent Platform, which identifies and develops the personnel needed to create digital products and places them with customers. Based on its medium-term management plan, the Group is focusing on expanding both its customer base and average revenue per customer.」
The company explicitly identifies expansion of its customer base and average revenue per customer as key priorities under its medium-term management plan. At the end of the current quarter, Creative & Engineering had 77 stock-type customers and average revenue per customer of ¥3.737 million.