Announced details
Over-the-counter procedures at financial institutions; television counter services
Aims to reduce processing time from the previous average of approximately 30 minutes to approximately 15 minutes
Headwaters and Headwaters Consulting handled the system development for both banks' television counter services, from requirements definition through design, development and testing. Capital and personnel relationships are not disclosed.
Resona Bank: Head office in Chuo-ku, Osaka; President Chida Kazuhiro (千田一弘). Saitama Resona Bank: Head office in Saitama City, Saitama Prefecture; President Shinfuji Shinichi (篠藤愼一). The businesses, capital and years established of both companies are not disclosed.
Participating branches (specific locations not disclosed)
In this announcement the company addresses none of Contract Value / Offering price / Impact on Business Performance.
| Item | Details |
|---|---|
| Names of Products / Services Covered | New television counter service in which people and AI work together |
| Counterparty | Resona Bank Co., Ltd.; Saitama Resona Bank Co., Ltd. |
| Counterparty overview | Resona Bank: Head office in Chuo-ku, Osaka; President Chida Kazuhiro (千田一弘). Saitama Resona Bank: Head office in Saitama City, Saitama Prefecture; President Shinfuji Shinichi (篠藤愼一). The businesses, capital and years established of both companies are not disclosed. |
| Relationship with the Company | Headwaters and Headwaters Consulting handled the system development for both banks' television counter services, from requirements definition through design, development and testing. Capital and personnel relationships are not disclosed. |
| Launch date | To be rolled out at participating branches from 14 September 2026 (scheduled implementation; the main text states rollout on the same date) |
| Applicable area | Over-the-counter procedures at financial institutions; television counter services |
| Location | Participating branches (specific locations not disclosed) |
| Quantitative Effects | Aims to reduce processing time from the previous average of approximately 30 minutes to approximately 15 minutes |
Items this document does not state (10)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.To have AI organize the information required for procedures and improve the efficiency of customer service.