Improving Customer Satisfaction through Consultative Sales and a Customer-First Philosophy
First written in FY2017. 6 of 7 entries say "Advanced", first in FY2019-Q2. Latest entry: FY2026.
2 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「In Japan, we will strengthen processing capabilities through the latest equipment and pursue investments in labor saving and energy efficiency, while enhancing the development of original products using packaging design and digital printing.」
Packaging design, digital printing, and original product development were incorporated into the medium-term plan as means of advancing consultative sales and enhancing customer value. - FY2023AdvancedAnnual report
「At the folding carton plant, we increased production capacity through the introduction of new equipment, strengthened new product development and consultative sales, and expanded sales volumes as a result.」
The company states that new equipment, new product development, and stronger consultative sales led to increased sales volumes, giving concrete expression to the results of consultative sales. - FY2021AdvancedAnnual report
「We fully launched a packaging system with automatically adjustable height for e-commerce and B2B applications and established an integrated total-solutions proposal structure covering the entire process from box making through sealing.」
We advanced consultative sales tailored to customer needs in mail-order and e-commerce applications by fully launching the jointly developed system and establishing an integrated proposal structure. - FY2020-Q2AdvancedAnnual report
「In the development division, we have focused on sales of imported packaging machinery to meet the needs of users of mail-order and delivery services, where demand continues to expand, and are currently pursuing package sales combining the machinery with corrugated cases. We also developed corrugated cases for self-ready packaging (SRP) to speed up and reduce labor in product displays at retail stores. Last year, we received the Good Design Award sponsored by the Japan Institute of Design Promotion, and this year we received the Transport Packaging Division Award at the Japan Packaging Contest sponsored by the Japan Packaging Institute.」
We promoted package sales combining imported packaging machinery with corrugated cases, developed SRP corrugated cases, and received design and transport packaging division awards. - FY2019AdvancedAnnual report
「To meet the needs of users of mail-order and home-delivery services, where demand continues to expand, the development division has established an import and sales channel for packaging machinery and is working on new integrated system sales combining this machinery with corrugated cardboard. The paperboard products division has also opened a presentation station in Tokyo with design studio functions, is focusing on developing products that offer added value, and will accelerate product design and proposals.」
In addition to integrated system sales for mail-order and delivery applications, we are increasing the value of our proposals and the speed of responding to proposals by opening locations equipped with design functions. - FY2019-Q2AdvancedAnnual report
「In the development division, to meet the needs of users of mail-order and delivery services, where demand continues to expand, we will establish an import and sales channel for packaging machinery and pursue new integrated system sales combining this machinery with corrugated packaging.」
To strengthen our proposals for mail-order and delivery applications, we established an import and sales channel for packaging machinery and expanded into integrated system sales combining the machinery with corrugated packaging. - FY2017First statedAnnual report
「In the corrugated packaging business, as Japan's leading specialist manufacturer, we are promoting consultative sales closely aligned with customer needs, while developing and installing state-of-the-art equipment incorporating our proprietary technologies, supported by industry-leading technical capabilities. We are also establishing systems to ensure that a customer-first approach is consistently applied at production and sales sites, with the aim of continually improving quality and customer satisfaction (CS).」
Consultative sales, the introduction of state-of-the-art equipment, improved customer satisfaction, and the thorough implementation of a customer-first approach at production and sales sites are presented as an integrated set of initiatives.