Continuous Improvement Driven by Intuitive Usability and Customer Feedback
First written in FY2016. 15 of 18 entries say "Restated". Latest entry: 2026-09-01.
6 other companies' latest entry also says "Advanced".
- 2026-09-01AdvancedGovernance
「Create something good, communicate it, have people use it, and then improve it further. By making this cycle work, we have captured the wave of digitalization.」
The Company describes its traditional continuous-improvement process of feeding customer feedback from sales and customer success into development, and further explains it as a customer-driven improvement cycle linking marketing, sales, implementation support and development. - FY2026AdvancedAnnual report
「The sales and customer success departments directly collect customer requests and feed them back to the development department, repeatedly upgrading the services through usability improvements and feature additions, thereby providing easy-to-use services that emphasize the customer’s perspective. The company is also actively working to increase added value through the use of generative AI, promoting greater development efficiency and the implementation of features in its services.」
In addition to feedback from the sales and customer support teams, customer success and the use of generative AI have been added to the continuous improvement process. - FY2024RestatedAnnual report
「Sales and customer support representatives directly collect customer requests and feed them back to developers, repeatedly upgrading the services through usability improvements and feature additions, thereby providing easy-to-use services from the customer’s perspective.」
The company is reaffirming its mechanism for feeding customer requests from sales and customer support into development and continuing usability improvements and feature additions. - FY2023RestatedAnnual report
「Sales and customer support representatives directly collect customer requests and feed them back to developers, repeatedly upgrading the services through usability improvements and feature additions, thereby providing easy-to-use services from the customer’s perspective.」
The company is reaffirming its mechanism for feeding customer requests from sales and customer support into development and continuing usability improvements and feature additions. - FY2022RestatedAnnual report
「Sales and customer support representatives directly collect customer requests and feed them back to developers, repeatedly upgrading the services through usability improvements and feature additions, thereby providing easy-to-use services from the customer’s perspective.」
The company is reaffirming its mechanism for feeding customer requests from sales and customer support into development and continuing usability improvements and feature additions. - FY2021RestatedAnnual report
「Sales and customer support representatives directly collect customer requests and feed them back to developers, repeatedly upgrading the services through usability improvements and feature additions, thereby providing easy-to-use services from the customer’s perspective.」
The company is reaffirming its structure for intuitive usability, collecting customer requests and feeding them back into development, and making continuous functional improvements. - FY2020RestatedAnnual report
「Sales and customer support representatives directly collect customer requests and feed them back to developers, repeatedly upgrading the services through usability improvements and feature additions, thereby providing easy-to-use services from the customer’s perspective.」
The company is reaffirming its structure of feeding customer requests from sales and customer support back to development and continuing usability improvements and feature additions. - FY2019RestatedAnnual report
「We have established an integrated in-house structure for system development, web design, marketing and customer support, based on our aim of providing services that customers who are not comfortable with computers can use intuitively without reading a manual. Sales and customer support representatives also directly collect customer requests and feed them back to developers, repeatedly upgrading the services through usability improvements and feature additions」
The company is reaffirming its policy of continuously providing intuitive usability, feeding customer requests back into development, and making functional improvements and additions through an integrated structure. - FY2019-Q3RestatedAnnual report
「The cloud business made active growth investments, including strengthening marketing, increasing its sales staff and continuously improving functionality to enhance the competitiveness of existing services.」
The company is continuing functional improvements aimed at enhancing the competitiveness of existing services, together with stronger marketing and an expanded sales staff. - FY2018RestatedAnnual report
「We have established an integrated in-house structure for system development, web design, marketing and customer support, based on our aim of providing services that customers who are not comfortable with computers can use intuitively without reading a manual.」
The company is reaffirming its structure for intuitive usability, collecting customer requests, feeding them back into development, and improving functionality and upgrading versions. - FY2018-Q3RestatedAnnual report
「The cloud business made active growth investments, including strengthening marketing, increasing its sales staff and continuously improving functionality to enhance the competitiveness of existing services.」
The company is continuing functional improvements aimed at enhancing the competitiveness of existing services, together with stronger marketing and an expanded sales staff. - FY2018-Q2RestatedAnnual report
「With the aim of increasing revenue through a higher number of companies adopting Rakuraku Seisan, we are strengthening development capabilities and enhancing our support structure」
The company is reaffirming its policy of improving Rakuraku Seisan through stronger development capabilities and an enhanced support structure. - FY2018-Q1RestatedAnnual report
「With the aim of increasing revenue through a higher number of companies adopting the Rakuraku Seisan cloud expense management system, which is driving our growth, we made active investments to strengthen development capabilities and enhance our support structure, as well as to strengthen sales and marketing.」
In line with its policy of emphasizing improvements to existing services and customer support, the company has specified investments in strengthening development capabilities and enhancing the support structure for Rakuraku Seisan. - FY2017RestatedAnnual report
「We have established an integrated in-house structure for system development, web design, marketing and customer support, based on our aim of providing services that customers who are not comfortable with computers can use intuitively without reading a manual.」
The company is reaffirming its structure of emphasizing intuitive usability, reflecting customer requests in development, and continuing improvements and feature additions. - FY2017-Q3RestatedAnnual report
「In addition to strengthening marketing, the cloud business made active growth investments, including continuously increasing its sales staff and improving the functionality of existing services.」
The company is reaffirming its policy of making sustained improvements to existing services. - FY2017-Q2RestatedAnnual report
「In addition to strengthening marketing, the cloud business made active growth investments, including continuously increasing its sales staff and improving the functionality of existing services.」
The company is reaffirming its policy of making sustained improvements to existing services. - FY2017-Q1RestatedAnnual report
「In addition to strengthening marketing, the cloud business made active growth investments, including continuously increasing its sales staff and improving the functionality of existing services.」
The company is reaffirming its policy of continuously improving existing services. - FY2016First statedAnnual report
「We aspire to provide services that customers who are not comfortable with computers can use intuitively without reading a manual」
The company has disclosed a system under which sales and customer support collect customer requests, feed them back to development, and implement functional improvements and version upgrades.