Contact Center Support Under a Gold SI Partner Agreement with Twilio
First written in FY2020-Q3. 3 of 4 entries say "Advanced", first in FY2021-Q1. Latest entry: FY2022-Q2.
No other company in this theme has enough history to compare yet.
- FY2022-Q2AdvancedAnnual report
「June 2021 ・An employee of the company was appointed as the 10th Twilio Champion in Japan.」
Regarding initiatives with Twilio, an employee was appointed as the 10th Twilio Champion in Japan. - FY2021-Q3AdvancedAnnual report
「Our "Home-Based Contact Center Implementation Service for the New Normal," which uses the cloud communications platform Twilio, was highly rated and received the IT Encouragement Award in the "New Lifestyles" category of the 2020 IT Awards organized by the Japan Institute for Corporate Information Systems (hereinafter, the "IT Association").」
The home-based contact center implementation service using Twilio received the IT Encouragement Award at the 2020 IT Awards. - FY2021-Q1AdvancedAnnual report
「In connection with the company-wide shift to telework, we launched a home-based call center using Twilio, a cloud-based communications solution, and began operations on 6 April. Twilio provides a cloud communications platform used by 160,000 companies worldwide. We entered into a Gold SI partner agreement in August 2019, when Twilio established its Japanese subsidiary, and completed a reseller agreement in March 2020.」
For Twilio, operations began at a home-based call center on 6 April in response to company-wide telework, and a reseller agreement was also concluded in March 2020. - FY2020-Q3First statedAnnual report
「September 2019 ・We entered into a Gold SI partner agreement with Twilio Inc. (head office: San Francisco, United States; hereinafter "Twilio"). TerraSky will actively propose and build contact centers incorporating Twilio’s services as part of its contact center implementation support business, one of its focus areas, contributing to improved customer experiences.」
Entered into a Gold SI partner agreement with Twilio and stated its policy of promoting the proposal and development of contact centers incorporating Twilio’s services.