Risk of higher churn following service price revisions
First written in FY2023-Q2. 2 of 3 entries say "Mitigated", first in FY2023-Q3. Latest entry: FY2023.
1 other company's latest entry also says "Mitigated".
- FY2023MitigatedAnnual report
「We implemented price revisions for certain products in the Navicast Series and ProTech Series in July 2023. Although we had expected a cancellation rate of 2–5% as a result, the cancellation rate for the fiscal year was 1.78%, below expectations.」
Although cancellations of approximately 2–5% had been expected following the price revisions, the full-year cancellation rate was 1.78%. - FY2023-Q3MitigatedAnnual report
「Although we had expected a cancellation rate of 2–5% following the price revisions for certain products in the Navicast Series and ProTech Series implemented in July 2023, the cancellation rate remained at the low level of 1.62% during the cumulative third quarter.」
Although cancellations of approximately 2–5% had been expected following the price revisions, the cancellation rate for the cumulative third quarter stood at 1.62%. - FY2023-Q2First statedAnnual report
「Although we expect the price revisions to result in cancellations of approximately 2–5%, we anticipate that MRR (Monthly Recurring Revenue) at year-end will grow from the previous year.」
The company disclosed for the first time the risk of cancellations of approximately 2–5% following price revisions for the Navicast Series and ProTech Series.