Launch of the おもてなしSuite Customer-Service Platform Series and Collaboration with a Sales Partner

「For Omotenashi Suite, we have continued working with Cybozu,Inc. (TSE Prime: 4776), the provider of kintone, to strengthen the kintone integration functions. In response to feedback from users in the field and diversifying needs, we have continued developing and improving functions, and the number of functions exceeded 100 in May 2025.」

「Associate AI Hub for kintone, which began sales in October 2024, uses speech recognition operated through a natural-language user interface (NLUI: Natural language user interface), enabling users to create kintone apps easily, as if speaking to an assistant.」

「During the interim consolidated accounting period, we continued to strengthen our collaboration with Cybozu,Inc. (TSE Prime: 4776), which is central to this strategy, and sales of the kintone integration function progressed as planned. Going forward, Omotenashi Suite will continue to be introduced to companies and local governments as an integrated platform for web customer engagement solutions, including form creation and chat, centered on its integration with kintone. / In June 2024, we released the beta version of Associate AI Hub for kintone, an AI assistant supporting operations in kintone.」

「One of our highest-priority strategies for the current fiscal year is expanding sales of Omotenashi Suite, a no-code platform that connects companies with their customers. During the first-quarter cumulative consolidated period, we continued to strengthen our collaboration with Cybozu,Inc. (TSE Prime: 4776; hereinafter, “Cybozu”), which is central to this strategy, and sales of the kintone integration function progressed as planned.」

「In June 2023, we began providing Omotenashi Suite for kintone View and developed a function that clearly displays data entered into kintone. We also launched Showcase LLM Labs and, in November 2023, announced a prototype of Associate AIHub for kintone, an AI assistant that supports operations in kintone.」

「Jointly with “ショーケース LLM Labs,” we developed a prototype AI assistant to support work on kintone. Cybozu’s president personally introduced it at the Product Keynote (keynote speech) held by Cybozu at Cybozu Days in November 2023.」

「Following the appointment in March 2023 of Hiroyuki Nakahara (中原 裕幸), a former senior executive officer of Cybozu, as an outside director, we released Omotenashi Suite for kintone View in June. This service enables users to display and edit data within kintone.」

「In December 2022, Omotenashi Suite was recognized for its integration with kintone, provided by Cybozu,Inc. (TSE Prime: 4776; hereinafter, “Cybozu”), and was certified as a Cybozu Official Partner (Product). We have positioned our alliance strategy as a key focus for the current fiscal year, and regard collaboration with Cybozu as its core element. To further strengthen this collaboration, we first appointed Hiroyuki Nakahara (中原 裕幸), a former senior executive officer of Cybozu, as an outside director of our company in March 2023.」

「The strategic product Omotenashi Suite, released in November 2021, has been steadily expanding its sales. As part of our sales expansion strategy, we began broadcasting television commercials in June 2022 and taxi advertisements in July. At Japan IT Week, one of Japan's largest IT exhibitions, held in October, we also carried out initiatives including placing advertisements at the station nearest the venue. We will continue working to increase awareness of the service.」

「The strategic product Omotenashi Suite, released in November 2021, has been steadily expanding its sales. As part of our sales expansion strategy, we also began broadcasting our first-ever TV commercials in June 2022. Through these efforts, we will work to increase awareness of the service.」

「“Omotenashi Suite CX,” the text communication platform launched in November 2021 as the first service in the “Omotenashi Suite series,” got off to a solid start, including adoption by a major online shopping mall. To accelerate the growth of “Omotenashi Suite DX,” the second service in the series, launched in January 2022 as a low-code tool for online procedures, we are planning and promoting PR initiatives, actively exhibiting at trade shows, and strengthening sales capabilities through alliances with KDDIエボルバ and Hokuto Bank.」

「In November 2021, we launched the “Omotenashi Suite series,” a platform that provides as SaaS the full range of user interfaces connecting companies with their customers. As the first service in the series, we began offering “Omotenashi Suite CX” on 8 November of the same year, Omotenashi Spirit Day, enabling text communication between companies and customers through browser-based chat, “LINE” and the next-generation channel “+Message.” In December of the same year, we entered into a sales agency agreement with KDDIエボルバ as a sales partnership covering the “Omotenashi Suite series” and the “ProTech series” of online security solutions, including eKYC.」