Increasing Share of Wallet by Deepening Relationships with Existing Customers
First written in FY2016. 10 of 18 entries say "Restated". Latest entry: FY2025.
SRA Holdings moved to the "Worse" side of this theme in 2025.
0 other companies' latest entry also says "Reframed".
- FY2025ReframedAnnual report
「○ Expanding business with existing customers (a) Customer success ① Contribute to the growth and success of customers’ businesses ② Further enhance our knowledge of existing customers’ businesses and deepen communication (b) Group synergies ① Refer customers of Group companies with strong sales capabilities to other Group companies ② Accelerate coordination across the Group and the realization of synergies by establishing the Group Synergy Promotion Headquarters」
Deepening relationships with existing customers has been given more concrete form through greater customer understanding and deeper communication under the customer success initiative, and customer referrals across the Group through the Group Synergy Promotion Headquarters. - FY2025-H1ReframedAnnual report
「○ Deepening relationships with existing customers ・Leverage stronger synergies by coordinating the customers of the Group’s individual companies across the Group.」
The approach to deepening relationships with existing customers has been made more specific, shifting from the previous explanation of providing Group products and services to initiatives that coordinate the customers of the Group’s individual companies. - FY2024-Q3RestatedAnnual report
「○ Deepening relationships with existing customers ・Strengthen Group synergies and provide the Group’s products and services」
We continue to deepen relationships with existing customers by strengthening Group synergies and providing products and services. - FY2024-Q2RestatedAnnual report
「○ Deepening relationships with existing customers ・Strengthen Group synergies and provide the Group’s products and services」
We continue to deepen relationships with existing customers by strengthening Group synergies and providing products and services. - FY2024-Q1RestatedAnnual report
「○ Deepening relationships with existing customers ・Strengthen Group synergies and provide the Group’s products and services」
We continue to deepen relationships with existing customers by strengthening Group synergies and providing products and services. - FY2023-Q3RestatedAnnual report
「○ Deepening relationships with existing customers ・Strengthen Group synergies and provide the Group’s products and services」
We continue to deepen relationships with existing customers by strengthening Group synergies and providing products and services. - FY2023-Q1ReframedAnnual report
「○ Deepening relationships with existing customers ・Strengthen Group synergies and provide the Group’s products and services」
The longstanding policy of deepening relationships with existing customers is explicitly linked to the execution method of strengthening Group synergies and providing Group products and services. - FY2020AdvancedAnnual report
「We sought to win profitable projects while strengthening solution-based sales centered on the Group’s strong customer base.」
We advanced solution-based sales leveraging our customer base and pursued profitable projects, resulting in revenue increasing 7.0% year on year. - FY2019-Q3RestatedAnnual report
「We are focusing on increasing our share of customers’ spending by deepening relationships with existing customers and acquiring new customers in growth areas, while working to expand orders and sales.」
We continue to expand orders and sales by deepening relationships with existing customers and acquiring new customers in growth areas. - FY2019-Q2RestatedAnnual report
「We are focusing on increasing our share of customers’ spending by deepening relationships with existing customers and acquiring new customers in growth areas, while working to expand orders and sales.」
We continue to expand orders and sales by deepening relationships with existing customers and acquiring new customers in growth areas. - FY2018AdvancedAnnual report
「Although equipment sales by 株式会社ＡＩＴ declined, the company focused on increasing its share of customers’ spending by deepening relationships with existing customers and acquiring new customers in growth areas. As a result of efforts to expand orders and sales, revenue increased 0.7% year on year.」
By deepening relationships with existing customers and pursuing new customer acquisition in growth areas, total revenue increased 0.7%. - FY2018-Q3RestatedAnnual report
「The company is working to expand orders and sales as a priority measure by increasing share of wallet through deeper engagement with existing customers.」
The company continues to prioritize deeper engagement with existing customers and increasing share of wallet to expand orders and sales. - FY2018-Q1AdvancedAnnual report
「The company is working to expand orders and sales as a priority measure by increasing share of wallet through deeper engagement with existing customers. Order intake and orders booked, respectively, both substantially exceeded the levels in the same period of the previous year across all segments.」
While continuing to deepen engagement with existing customers, order intake and orders booked substantially exceeded the levels in the same period of the previous year across all segments. The filing does not attribute this increase solely to deeper engagement with existing customers. - FY2017AdvancedAnnual report
「The company is working to expand orders and sales as a priority measure by increasing share of wallet through deeper engagement with existing customers. In addition, after extending the "project management system" developed by 株式会社ＳＲＡ to domestic group companies, it established a framework for responding proactively to a shortage of projects.」
The company continued to deepen engagement with existing customers and extended the project management system to domestic group companies, establishing a framework for responding proactively to a shortage of projects. - FY2017-Q3RestatedAnnual report
「The company is working to expand orders and sales as a priority measure by increasing share of wallet through deeper engagement with existing customers.」
The company continues to prioritize deeper engagement with existing customers and increasing share of wallet to expand orders and sales. - FY2017-Q2RestatedAnnual report
「The company is working to expand orders and sales as a priority measure by increasing share of wallet through deeper engagement with existing customers.」
The company continues to prioritize deeper engagement with existing customers and increasing share of wallet to expand orders and sales. - FY2017-Q1RestatedAnnual report
「The company is working to expand orders and sales as a priority measure by increasing share of wallet through deeper engagement with existing customers.」
The company continues to prioritize deeper engagement with existing customers and increasing share of wallet to expand orders and sales. - FY2016First statedAnnual report
「As a result of making the expansion of orders and sales a priority by increasing share of wallet through deeper engagement with existing customers, domestic group companies, including 株式会社ＳＲＡ, generally recorded higher revenue.」
Increasing share of wallet among existing customers, rather than acquiring new customers, is a priority measure for expanding orders and sales.