Loss of trust among corporate customers resulting from declining operational quality
First written in FY2019. 3 of 4 entries say "Restated". Latest entry: FY2025.
The whole theme swung hardest in 2025: 1 of 8 companies on the "Worse" side.
5 other companies' latest entry also says "Restated".
- FY2025RestatedAnnual report
「However, if service quality declines due to inaccurate administrative processing, accidents, fraud or other issues, customer confidence may decline, potentially affecting the acquisition of new customers and retention of existing customers and impacting the performance of the Group.」
The company continues to identify the risk that declining service quality may affect customer confidence, the acquisition of new customers and the retention of existing customers. - FY2023RestatedAnnual report
「However, if service quality declines due to inaccurate administrative processing, accidents, fraud or other issues, customer confidence may decline, potentially affecting the acquisition of new customers and retention of existing customers and impacting the performance of the Group.」
The company continues to identify the risk that declining service quality due to inaccurate administrative processing, accidents, fraud or other issues may affect customer confidence, the acquisition of new customers and the retention of existing customers. - FY2020RestatedAnnual report
「However, if service quality declines due to inaccurate administrative processing, accidents, fraud or other issues, customer confidence may decline, potentially affecting the acquisition of new customers and retention of existing customers and impacting the performance of the Group.」
The company continues to disclose the risk that declining quality due to inaccurate administrative processing, accidents, fraud or other issues may affect customer confidence and the acquisition and retention of business. - FY2019First statedAnnual report
「However, if service quality declines due to inaccurate administrative processing, accidents, fraud or other issues, customer confidence may decline, potentially affecting the acquisition of new customers and retention of existing customers and impacting the performance of the Group.」
Separate from measures to improve service quality, the company has newly disclosed as an independent risk the decline in customer confidence and the impact on acquiring new customers and retaining existing customers if inaccurate administrative processing, accidents, fraud or other issues occur.