Establishment of the Customer Success Division and Promotion of VSC
First written in FY2017-Q1. 5 of 10 entries say "Restated". Latest entry: FY2021.
The whole theme swung hardest in 2025: 1 of 10 companies on the "Worse" side.
1 other company's latest entry also says "Dropped".
- FY2021DroppedAnnual report
「With a view to creating and developing new businesses, the company is pursuing agricultural ICT, healthcare, and the DX First Step Solution,」
The key policies and measures for the current fiscal year do not specifically name the Customer Success Headquarters or VSC, while the provision of DX First Step Solutions is listed as a measure for new businesses. - FY2020RestatedAnnual report
「In its new businesses, the company will continue its initiatives in agricultural ICT and the medical and healthcare fields, as well as」
Although the positioning of VSC-related new businesses is not explicitly stated, the company continues its policy of creating and developing new businesses, including VSC. - FY2019RestatedAnnual report
「The company will work to create and develop new businesses, focusing on agricultural ICT, healthcare, and the VSC productivity improvement consulting service.」
The company continues to promote the creation and development of new businesses, including VSC. - FY2018AdvancedAnnual report
「In the Other Businesses segment for the consolidated fiscal year, orders and net sales increased from the previous fiscal year, as support services businesses remained strong and the segment won virtual support center (VSC) projects.」
The acquisition of VSC projects contributed to higher orders and net sales in the Other Businesses segment. - FY2018-Q3AdvancedAnnual report
「Orders and net sales increased significantly from the same period of the previous year, as the support services business remained strong in the second quarter and the new business secured contracts for a proof-of-concept project in next-generation healthcare and won virtual support center (VSC) projects.」
The disclosure describes the specific progress of winning VSC projects. - FY2018-Q2RestatedAnnual report
「To diversify the business portfolio, we promoted new businesses including agricultural ICT, the medical and healthcare sectors, and the Virtual Support Center (VSC) productivity improvement consulting service.」
The company continues to promote VSC as a new business aimed at diversifying its revenue base. - FY2018-Q1RestatedAnnual report
「In new businesses, we promoted operations including agricultural ICT, the medical and healthcare sectors, and the VSC productivity improvement consulting service, working to diversify our earnings base.」
The company continues to promote VSC as a measure to diversify its revenue base. - FY2017AdvancedAnnual report
「This increased from the previous fiscal year, owing to the acquisition of projects related to agricultural ICT and the VSC productivity improvement consulting service, both of which the company is pursuing as new businesses.」
In addition to actively promoting VSC, the company reports the acquisition of VSC-related projects as part of its full-year results. - FY2017-Q2RestatedAnnual report
「With regard to portfolio diversification, we continued working in agricultural ICT and the medical and healthcare sectors, while actively promoting the new Virtual Support Center (VSC) business.」
The company continues to pursue the active promotion of VSC as a measure to diversify its business. - FY2017-Q1First statedAnnual report
「During the current fiscal year, the company established the Customer Success Division and began actively promoting the Virtual Support Center (VSC)*, a hands-on consulting service designed to improve customer profitability and dramatically enhance operational productivity.」
The company established the division during the current fiscal year and began promoting the specific VSC service.